HOUSEKEEPER

Glacier Park Collection - Waterton Park, AB (10 months ago)

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Overview
Ensures daily, that highest quality standards of housekeeping are maintained for our guests. Ensures cleanliness and efficient service of guest rooms and public areas, including; thorough cleaning of rooms and bathrooms, making beds, dusting, vacuuming, reporting preventative maintenance and handling of guest requests. Lifting, bending, and excessive physical movements involved. Must assist in other departments or with other job duties as requested or necessary.

Responsibilities
Arrives to work on time and in proper uniform.
Cleans rooms and bathrooms in assigned workstation performing any combination of the following tasks and duties: strips and remakes beds, rollaways and cribs; sweeps and mops floors, vacuums carpets, dusts and polishes furniture and fixtures, cleans windowsills and porches, brushes curtains, draperies and upholstered furniture; empties and cleans wastebaskets and relines with plastic liner; cleans ashtrays and plastic ice buckets; replenishes towels, bathmats, wash cloths, soap, and amenity and dresser supplies; cleans shower, bathtub, shower curtain and toilet; and restocks tissue.
Does the heavy cleaning in rooms, porches, walkways, and hallways and may be assigned cleaning duties in employee dormitories and recreation rooms and public restrooms.
Performs any combination of tasks to maintain hotel guest accommodations and public areas: picks up used linens and sorts and prepares for linen truck; receives clean linens from linen truck daily and assists in unloading; checks amounts and transfers load per required pars to the various linen closets and central linen room; picks up trash from wastebaskets or receptacles in guestrooms and hauls to trash area for compactor truck pick up; and properly stocks linen closets and housekeeping carts with needed linens, cleaning and room supplies.
Cleans rugs, carpets and upholstered furniture using vacuum cleaner, brushes, and shampooing machines. Washes and polishes floors by hand or machine.
May wash walls, woodwork and windows. May assist porters in sorting, counting, folding and carrying of linen and supplies by hand or housekeeping cart. May replace light bulbs. Leaves matches, advertising matter, glasses, stationery, etc. according to policy.
Checks room and bathroom thoroughly for working lamps, heater, leaking faucets, broken furniture, running toilet or other missing or damaged articles. Makes minor repairs when possible and reports all other findings immediately to Housekeeping Manager.
Upon completion of room, contacts Housekeeping Manager to report room as ready for occupancy. Locks door and returns all keys to Housekeeping Manager or Front Desk.
May assist with set up of rooms for conventions, sales meetings, banquets and social functions inclusive of decorations, amplifying equipment, furniture and other apparatus.
May be required to provide turn down service in the evenings.
Reports any unusual guest conduct.
Renders personal assistance to guests in line of duty.
Adheres to all Company policies and regulations.
Assists in other departments or with other job duties as requested or necessary.
This list of duties is intended to be representative of many of the tasks associated with this role.

However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.

Qualifications
Ideal Experience

Ability to work independently, and as part of a team.
Demonstrates commitment to the quality Housekeeping Standards learned during training.
Must be organized, with an eye for detail and able to multi-task.
Must be able to handle guest concerns in a professional and tactful manner.
Must successfully complete training provided by Housekeeping Manager, Asst. Housekeeping Manager, Lead Room Attendant or other housekeeping representative, that will include the review of Housekeeping Manual, and the understanding and training in HOW-WHAT-WHEN-WHY use of approved/authorized detergents, chemicals in the daily cleaning of guest accommodations, bathrooms and public areas.
Must be able to relate with guests and coworkers in a courteous and friendly manner.
Must be able to lift up to 50 pounds.
Critical Competencies

Must communicate clearly, both verbally and in writing, with a solid attention to detail.
Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations.
Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others.
Must exhibit a real curiosity about the business for GPC and for Pursuit overall.
Must ask good questions and drill down into details to improve the business.
Must process information quickly and take initiative to recommend solutions to challenges.
Must stay cool under pressure by being resilient, adaptable and flexible.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

The successful candidate must be willing to relocate to Waterton and must be eligible to work in Canada.

Work Environment
Guest accommodations and public areas of a Hotel in a National Park setting.
Job requires constant bending, lifting, stretching and moving, including continuous walking and use of stairs. Elevators are not present.
Position will require frequent lifting in excess of 25lbs. and occasional lifting over 50lbs.
Non-smoking environment.