General Manager

Gold's Gym - British Columbia - Toronto, ON (23 days ago)

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We are seeking an energetic & motivated individual to become part of our Team at Gold's Gym in British Columbia. The General Manager role will be responsible to provide an enthusiastic customer service, care for all. We require an individual who is able to supervise the Customer Service associates & financial aspect of the business this may include light Bookkeeping for the business. You will also assist customers with membership & any inquires clients may have regarding programs & pricing at Gold’s Gym BC.

The General Manager in training overlooks the entire facility, Sales, Cost, Profitability & Operations to ensure Gold’s Gym BC runs in excellent condition. Top priority for customer service. Ensure brand consistency and focus in resolving customer service issues, create and maintain a team environment, coach, develop, evaluate and counsel the sales team as well as the customer service representatives analyze reports and identify opportunities to maximize results, as well as other duties.

Your role also includes assisting the entire team of Gold’s Gym with any tasks they may need assistance in. We have very beneficial employee plan including bonuses & incentives to offer. If you think your ready & have a passion for fitness? We would love to hear from you!

Gold's Gym has been a leader in excellence for over 45 years with over 700 locations world-wide! At Gold’s Gym BC, we are committed to helping people find their inner strength and reach their goals. We offer the whole experience, with diverse group class schedules as well as the latest in cardio and strength training equipment. At Gold's Gym, you become part of a tradition of commitment and excellence that has helped millions accomplish their goals and dreams.

Management Duties:
Properly manage and maintain gym operational budget
Responsible for overseeing the sales process and systems
Manage, monitor, and evaluate the performance of all gym-related managers.
Monitor the hiring, training and scheduling of all gym level staff.
Train and mentor subordinates
Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
Responsible for managing disciplinary actions involving all gym level employees.

Operational Duties:
Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
Provide effective decision making regarding customer service issues.
Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
Responsible for ensuring that the facility is clean and operationally sound.

Job Qualifications:
High School diploma with five years professional experience. College degree preferred.
Fitness industry experience preferred but not required.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customer service orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Associate or Bachelor's degree in business or related field with two years of management experience preferred.
Current CPR Certification