Lube Technician, Customer Service Advisor

Victory Lube Vehicle Service Centers - Greater Sudbury, ON (30+ days ago)

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VICTORY LUBE VEHICLE SERVICE CENTERS – LUBE TECHNICIAN

Victory Lube® is a Proudly Canadian owned and operated Express Auto Service franchise. We are a locally owned and operated business with a province-wide footprint spanning Sudbury, Val Caron, Midland, and Sault Ste Marie. Our customers rely on us because of our commitment to providing fast, convenient service with no appointments necessary. We provide excellent training for our staff, paid uniforms, RRSP contribution and Benefits. Our mission has always been to provide customers with professional, reliable service by upholding the values we were founded upon, Honesty, Integrity, and Trust.

Job Title: Lube Technician, Customer Service Advisor

Division/Department: Service Department

Status: Full-time

Reporting To: Store Supervisor

Wage: $15.00 - $17.00/hour + Commission

Tools: Provided

POSITION SUMMARY:

Victory Lube is currently looking for an experienced Full-time Lube Technician. This position requires a technician to perform Transmission, Coolant, Tire, and Drive-line services on customer vehicles, Exchange Filters, Inspect repair and replace tires, provide exceptional customer experience, and provide a 22 point inspection for every vehicle in order to advise customers on current and future preventative maintenance services. Work is assigned by drive-in vehicles and by appointment.

QUALIFICATIONS:

Applicants should possess at least some experience working in a Quick Lube shop or similar Automotive experience. Ideally, the applicant will also possess knowledge in automotive systems and be able to demonstrate exceptional customer service skills.

This position is best suited for applicants who possesses the following:

  • Related experience in performing preventative maintenance services on light to medium sized passenger vehicles including oil changes.
  • Experience mounting, dismounting, balancing, installing and repairing tires
  • Automotive knowledge and experience relating to preventative maintenance services
  • Exceptional communication and customer service skills
  • Knowledge and experience inspecting vehicle fluid and filter systems
  • Ability to facilitate technical training and impart detailed information
  • Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
  • Proficiency with operating and interpreting computer systems.
  • Ability to work independently or within a team under minimal supervision
  • Possess strong organizational and communication skills with the ability to multitask and prioritize effectively.
  • Conflict management and problem-solving skills
  • Willing to work overtime, off-shift and weekends if and when required

While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

Victory Lube Vehicle Service Centers is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

Job Types: Full-time, Part-time, Permanent

Salary: $15.00 - $17.00 per hour

Additional pay:

  • Commission Pay

Benefits:

  • Dental Care
  • Disability Insurance
  • Extended Health Care
  • Flexible Schedule
  • Life Insurance
  • On-site Parking
  • Profit Sharing
  • RRSP Match
  • Store Discount

Schedule:

  • 10 Hour Shift
  • 8 Hour Shift
  • Day Shift
  • Monday to Friday
  • Weekends

Experience:

  • Automotive Service: 1 year (Preferred)

Education:

  • Secondary School (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work remotely:

  • No