Medical Secretary/Receptionist

Somogyi Plastic Surgery - Toronto, ON (30+ days ago)

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This position is an integral part of the overall operation of a Plastic and Reconstructive Surgery office. The office is located at 20 Wynford Drive at Don Mills and Eglinton in Toronto.

The Medical Secretary is responsible for all formal interactions with patients and the overall success of the relationship between the office and the patient. This is a frontline position requiring a good working knowledge of customer service. One must be willing and able to adapt to the changing need of a multi-service office. The primary role is creating an excellent patient service experience. Other responsibilities include administration support, fielding patient calls and coordination with senior management and doctors. Specific duties and are not limited to:

  • Handle administrative duties with efficiency and accuracy
  • Answer the phone and schedule appointments
  • Triage referrals and book physician's clinics appropriately
  • Coordinate multidisciplinary procedures with other surgeons' offices
  • Book follow-up appointments with patients
  • Update, file and maintain patients' medical records
  • Register new patients and update existing patient demographics
  • Facilitate patient flow by notifying staff of patient's arrival or delay
  • Respond to patients, prospective patients, and visitor inquiries in a courteous and professional manner
  • Keep medical office supplies adequately stocked
  • Maintain cleanliness of reception area, waiting room and exam rooms
  • Participate in staff and educational meetings

Experience and Education Required:

  • College Diploma
  • 2 years experience as a medical secretary/receptionist
  • Knowledge of EMR
  • Prior experience in a medical office
  • Experience with medical terminology would be considered an asset
  • Proficiency with the Microsoft Suite (Word, Excel, Outlook)
  • Strong typing skills

Competencies:

  • Excellent organizational and time management skills
  • Excellent communication skills
  • Willingness to learn basic knowledge of surgical and non-surgical procedures
  • Attention to detail with accurate data entry skills
  • Willingness to learn new tasks and accept changes in the office environment
  • Strong team player
  • Ability to handle incoming calls and patients at one time
  • Professional personal presentation
  • Superior telephone etiquette

Job Type: Full-time

Salary: $30,000.00 to $40,000.00 /year

Experience:

  • Medical Receptionist/Secretary: 2 years (Required)