Ministry of Social Development and Poverty Reduction
Employment and Assistance Worker
$51,532.63 - $58,345.59 annually
Bring your client service skills and make a difference for people in B.C.
The Community Services Branch delivers programs and services through both community and integration services to clients across the province. The Virtual Services Branch delivers programs and services to clients across the province through a virtual service delivery model.
Employment and Assistance Workers (EAWs) play an important role in the lives of British Columbians seeking income and disability assistance. As an EAW, you’ll join a team of client service superheroes working across the province, serving clients in person, online, and over the phone. EAWs determine eligibility for assistance, and deliver impactful decisions to citizens, sometimes in sensitive or crisis situations. EAWs are active listeners, possess strong verbal communication skills, and maintain calm, compassion and clarity during difficult conversations.
Watch this video to learn more about client service jobs in the Service Delivery Division, and hear from current Employment and Assistance workers about the work they do.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca)
Qualifications for this role include:
- Secondary School graduation or equivalent.
- One (1) year or more experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
- One (1) year or more experience working with various computer applications including MS Word, Excel and Outlook.
- Experience providing services to clients experiencing poverty, substance use, or mental health issues.
For more information and to apply online by July 14, 2022, please go to: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/89413
Job Type: Full-time
Salary: $51,532.63-$58,345.59 per year
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care