Managed Services Advisor

Softchoice - Toronto, ON (30+ days ago)

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Job Description

The Managed Services Advisor will focus on supporting our Managed Services opportunities, working closely with our sales teams.

This role will support the qualification, proposal preparation, account strategy and client management. The Managed Services Advisor will also collaborate with other Softchoice resources to provide knowledge and guidance on Managed Services.

The role is responsible to deliver on the Company’s business objectives of Revenue and Gross Margin as related to these services.

As our Managed Services Advisor, you will be:
Responsible for assisting Sales Managers and Account Executives in defining and positioning large or complex Managed Services solutions ($200,000+)
Assisting in business outcome discussions with our client(s) contacts at C-Level and LOB
Highly available and responsive to the assigned client teams
Participating in client meetings to determine solution requirements
Interfacing with Managed Services Operations to ensure our capability of delivery of services
Managing forecast – maintaining accurate revenue and closing metrics
Leveraging the big deal management and qualifying tools for key opportunities
Utilizing strategic account planning methodology to increase Managed Services revenue and gross margin
Attaining the revenue targets assigned
Communicating opportunity revenue and booking date forecast
Maintaining agreed upon pipeline development activity
Providing business forecast
Utilizing strategic market development to identify business opportunities
Establishing trusted advisor relationships with client organizations at the executive level
Establishing trusted relationship with Softchoice’s sales and Managed Services Delivery teams
Position the Managed Services catalog to drive the Softchoice Go-to-Market strategy and Customer Journeys (End User Productivity & Hybrid IT)

We’re looking for people who are:
Passionate about technology and always expanding their knowledge
Able to articulate solutions to customers in plain language
Able to strive to find the next opportunity in each engagement by actively discussing needs and priorities with customers
Innovative problem solvers who consultatively work with clients to solve the problems that are hindering their productivity

As our ideal candidate you will have:
Post-secondary education with a focus on technology an asset
Minimum 3 years’ experience (5 years+ preferred) in a Managed Services sales environment
Proven experience and success in selling Managed Services
A strong understanding of the competitive landscape and market
Ability to build business, technical, and financial models to support the selling of managed services
Strong client services skills with a focus on improving the client experience
Excellent English communication (written and verbal), interpersonal and presentation skills
High attention to detail
Demonstrated sense of urgency, adaptability, flexibility and drive to achieve
Ability to travel to client locations 25-40% of the time
How Do We Hire Great People?

We believe in matching the right people for the right role. Once you’ve applied for a position, our team of Talent Advisors will review your resume and application against all open roles at Softchoice. We also keep in mind any future or upcoming roles you may be a fit for. As part of our selection, onboarding and development process, we utilize tools to help us better match candidates with our roles.

Applying for a role at Softchoice is not complete until you have completed both the formal online application and the Predictive Index tool (PI). Completing the PI tool will take no more than 10 minutes of your time.

If we see a match with your skills and our open roles, we will reach out to you to schedule time to talk so that we can learn more about you and you can learn about us. Only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise.

Need more convincing this is the right next step in your career? Here are the reasons why folks love working here!
Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 14 consecutive years
Certified as a Great Place to Work in the United States
Meaningful work that drives professional development
Ability to enter and grow within the technology industry
Being part of a winning, high performance team
Every employee gets two paid volunteer days per year
We serve large and mid-sized clients from a variety of industries
We’ve raised over $2 Million through our staff-run charity Softchoice Cares
1 in 5 employees have invested in an ownership position in Softchoice

About Softchoice:
Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented organization determined to enable our people, our clients, our partners and the communities we serve to realize their potential. Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work. As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

We would like to thank you personally for applying to Softchoice.

Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise. Again, thank you for your interest in a career at Softchoice!

  • Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.
Softchoice is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please let us know in your application or reach out to and we will work with you to meet your accessibility needs.


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Zip/Postal Code
M6K 3H7

Posting Title
Managed Services Advisor