Diamond and Diamond LLP - Vancouver, BC (30+ days ago)

Apply Now

We are seeking a highly-motivated individual interested in working for a well-established national law firm with over 40 staff members, whose core values centre around people, both employees and customers.

Searching for a full time Call Taker, the chosen candidate will be responsible for answering incoming calls in a professional and efficient manner and enter the information into the calendar. This role requires a person that can demonstrate attention to detail and possesses the ability to multi-task, with an emphasis on accuracy. The working environment is high volume, therefore the ability to work under stress is required. The ideal candidate will be successful if they are proven reliable, punctual, attentive, and composed under stress. This will be a full time position Monday to Friday from 9:00am until 5:30pm.

Our office is located at #400 1727 W Broadway Vancouver, BC. To apply for this position, please email a copy of your resume and your cover letter to office manager Jasleen Johal.

Job Description Details

  • Answer incoming calls in a timely, professional, and courteous manner
  • Enter information into the calendar accurately
  • Respond to customer inquiries
  • Any other duties as assigned by management

Knowledge and Skills Required

  • Previous customer service
  • Second language would be an asset (preferably Punjabi)
  • Competent using Microsoft Office
  • Adept at multi-tasking
  • Ability to handle high volume of calls and work well under pressure
  • Excellent phone manners
  • Excellent typing skills (40 wpm)

Job Type: Full-time


  • customer service: 1 year (Preferred)
  • receptionist: 1 year (Preferred)


  • Secondary School (Preferred)