About HD Supply:
HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success.
Why HD Supply:
Comprehensive Benefits Package
RRSP Matching Plan
Internal Learning Centre for Career Development
Opportunities for Career Growth
Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products in a company vehicle.
Major Tasks, Responsibilities and Key Accountabilities
Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
Develops relationships and partnerships and establish HD as a First Choice Supplier to our customers.
Analyzes our market and champions sales initiatives to increase overall market share and profitability.
Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Communicates product features, benefits, and warranty policy information to customers.
Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Maintains showroom cleanliness.
Makes deliveries in a company vehicle.
Must have a valid G Driver’s License.
Drivers abstract required meeting the following minimum requirements:
2 or fewer speeding tickets, and,
No distracted driving tickets/infractions.
Nature and Scope
Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
No overnight travel required.
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate to heavy weight (8-50 pounds).
Must be eighteen years of age
Valid Driver's License
Must provide Driver's Abstract
Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility
1-3 years of counter experience in wholesale distribution preferred.
One or more years of sales experience preferred.
Great customer service and communication skills.