Headquartered in Calgary, AB and in business for over 25 years; PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. PBS Software is a true windows based platform boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace. The Role: The Technical Installation Coordinator is responsible for ensuring the successful implementation of all hardware ordered for our clients. The role requires a knowledge in IT specifically in networking, printers and peripheral devices. This role will involve proper documentation, communication with customers and internal staff, troubleshooting and analyzing the situation, and escalating as necessary.
Job Responsibilities: Manage the process for all Hardware to be installed succesfully for new Dealers as well as existing dealerships purchase. Monitor Hardware supply and inventory Organization of Technical schedule Determine Hardware requirements for each install Coordination of onsite resources and hardware Work with Dealerships with all Hardware needs for New Installs Manage Hardware Delays / Follow through installation plans on delayed hardware Work with Dealer/Local IT when available Attend Pre-install meetings Limited Travel – will request onsite presence for large dealers/dealer groups Scheduling/Managing Evergreen Refreshes Scheduling/Managing Emergency Technician dispatches Monitor Server Inventory Job Requirements: Previous experience in IT related roles. Solid knowledge of Hardware Excellent verbal and written communication skills Outstanding customer service skills Good organization, scheduling and time management skills. Willingness and ability to keep up to date with evolving technology Availability to travel occasionally (US and Canada) What do we offer: Exciting work environment and product Full technical support and training Full time permanent role Competitive base salary. Benefits and incentives Growth opportunities PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department