School Settlement Worker - Mandarin & Cantonese Speaking

Centre for Immigrant and Community Services - Toronto, ON (30+ days ago)

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CICS is a not-for-profit organization with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture bound by three core values: Compassion, Inclusivity, and Collaboration.

Ref: 04B-19 / Worker (Temporary Relief until Oct. 2020)
Job Title: Settlement Worker (SEPT) – Mandarin & Cantonese speaking
Team/Unit: Settlement and Education Partnership Toronto (SEPT)
Location: TDSB/TCDSB schools, IRC and other locations as assigned
Hours: 35 hours per week; may require working irregular hours including evenings, Saturdays and some holidays with school summer break layoff period
Salary: $41,530 to $50,460 per annum
Current Rate: $22.82 per hour

Essential Duties and Responsibilities:

  • Provide assessment, information and orientation services to newcomer families to facilitate adjustment to the school system and the settlement process;
  • Provide and support newcomer youth and families the information about resources and services in the school and community;
  • Facilitate access to referrals and appropriate services both in the school and community where there are barriers due to language, culture, and race;
  • Establish and maintain contact with newcomer families to determine their needs and issues;
  • Promote culturally sensitive links between school staff and newcomer families;
  • Promote newcomer parents’ involvement in school events;
  • Plan, organize and implement group sessions on topics related to settlement;
  • Keep the team updated on all new information and be cooperative in the maintenance of information by tracking government and school policies and community resources in order to effectively inform and refer clients;
  • Establish and maintain excellent service quality for clients;
  • Keep and maintain clients records in a timely and professional manner;
  • Prepare and submit accurate and timely statistical and progress reports as required;
  • Collaborate with internal teams/units in planning, organizing or implementing activities to attain agency goals;
  • Establish and maintain an excellent working relationship and communication with internal and external groups;


  • Post-secondary education or equivalent in Social Sciences or a related discipline;
  • Minimum 2 years of related work experience;
  • Excellent knowledge of cultural, economic and social needs of refugees, immigrant youth and their families, including their settlement and integration issues;
  • Experience of working in a school setting an asset;
  • Knowledge of programs and services for immigrant youth and their families, and resources available to assist them in integration and adaptation to the new society;
  • Proven abilities in program and service organization and coordination, referrals, task management, and working with diverse cultures and mixed age groups;
  • Excellent communication, interpersonal and problem-solving skills;
  • Excellent oral and written English skills, public speaking, and report writing skills; proficiency in a language commonly used by clients – Chinese;
  • Ability to work in a multicultural environment;
  • Ability to work with MS Word, Excel and PowerPoint applications;
  • Certified Information and Referral Specialist (CIRS) an asset;

Other Requirements:

  • Ability to perform some physical activities (e.g. lifting and loading program materials and office equipment);
  • Vulnerable Sector Screening is mandatory;
  • Valid Ontario driver’s license and must have access to a car to carry out duties.

Cover letter and resume are to be sent by email by 5:00 pm on April 11, 2019.

Applicant should quote # Job 04-19 / Worker and address the covering letter to:
Hiring Committee
Centre for Immigrant and Community Services (CICS)
2330 Midland Avenue,
Toronto, ON
M1S 5G5

CICS is an equal opportunity employer. We provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code. We thank all those who respond to this posting. Only those selected for further screening will be contacted. Regrettably, we cannot accept telephone inquiries.

Job Type: Contract


  • Mandarin & Cantonese (Required)