CanPrev is a proudly Canadian company that grew out of a desire to make all natural medicines safe, effective and accessible to everyone. For over fifteen years, we have focused on making the best possible products that informed patients and real natural practitioners can use. And it isn’t just the quality of our formulations or ingredients that makes CanPrev great. We believe the best natural medicines should come with the best customer support and we are looking to grow our team.
The ideal candidate understands that the customer experience plays a central role in cultivating strong, positive relationships with customers. Serving our CanPrev, Orange Naturals, Cyto-Matrix, and Innovite brands, the Customer Experience Specialist will be engaging with a wide range of external and internal stakeholders to improve the customer experience, solve problems and share knowledge of natural healthcare. The candidate will always be thinking of ways to enhance this experience, whether it is through process improvements, better team engagement, or new initiatives to surprise and delight.
You will be engaging with natural health practitioners, pharmacists, health food retailers and the public. You’ll help discover their needs and goals. And with the support of your team members, you’ll match those needs with the right solutions from CanPrev.
As a service specialist, you know better than anyone else that satisfaction involves the entire value chain. You’ll work closely with our administration and shipping teams to make sure orders arrive into our customers hands in a timely manner. You’ll liaise with our in-house health care practitioners to empower our customers with the knowledge and training they need to succeed. You’re in constant contact with the leadership teams, sharing stories and crafting new ways to make those stories even better.
You’re a leader no matter where you are.
Joining CanPrev isn’t just about promoting health products. By maintaining strong relationships with our community of practitioners, retail partners and customers, you are integral to our success.
Desired Skills & Experience
The candidate should have a proper work-from-home set-up/environment to conduct business in a professional manner and must have an uninterrupted landline internet connection.
We look forward to having you on our team!
Job Types: Full-time, Permanent