Community Relations Manager

FortisBC - Surrey, BC (30+ days ago)

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Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,400 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together. Position Overview
Do you have an uncanny knack for genuinely connecting and understanding the needs of communities?
Are you able to see both sides of the coin when it comes to moving projects forward?
Do you believe a strong reputation goes a long way when it comes to building and strengthening partnerships?

If so, we want to hear from you! Our 2,400 employees come to work every day to meet the energy needs of our customers safely, reliably and affordably. Join the FortisBC family and be part of our Communications and External Relations team.

Together, the Indigenous Relations, Community Relations and Communications teams work to develop integrated strategies that are pivotal to the success of FortisBC’s Major Projects. Each team contributes a unique skillset, outlined below:

The Indigenous Relations team is guided by FortisBC’s Statement of Indigenous Principles. Team members work collaboratively to bridge perspectives between internal leaders, such as Project Managers and Executives, with external leaders, such as elected members of councils, and senior staff. Together, the team incorporates feedback and mitigates concerns to make sure our projects work to build mutually beneficial partnerships – ultimately resulting in the best projects possible. The team’s intent is known as be trusted, creative, solutions-oriented practitioners, with an ear and eye to needs of the Indigenous communities where we live and work.

The major projects’ Community Relations team works with municipalities, elected officials, businesses, residents, and stakeholder associations to represent FortisBC as recognizable and trusted faces in the community. The team aims to leave the communities where we work in better condition than we found them, and we take pride in being a good neighbor. This means building long-lasting relationships that ensure local feedback is considered and incorporated into project design where possible, and that community impacts are minimized. The team also seeks opportunities, such as community investment and partnerships, to benefit the local communities throughout the course of major projects.

The Communications team is the voice of the project in mass communications. The team is responsible for the media, advertising, and information materials related to projects. It is made up of creative story-tellers with a keen eye for messaging and issues management. The team works to make sure that the information we provide to the communities where projects take place is transparent, timely, and easy-to-understand. In this role, you will:
Develop strategic, stakeholder engagement plans.
Work as part of a multi-disciplinary team to implement strategies to minimize impacts to the public.
Brief senior management on issues and provide recommendations.
Establish and maintain relationships with community stakeholders and elected officials.
Manage the stakeholder engagement budget, and respond to/address questions and concerns from community members. In year 1, you will:
Understand the ins and outs of our projects.
Become an integral part of the project team by building relationships internally and externally.
Set any project up for success by developing strategic plans that solicit input from community stakeholders.
Work towards obtaining necessary project approvals. In year 2, you will:
Continue to progress discussions/negotiations toward project approval
Inspire changes to the project (where necessary and practical) based on feedback received from the public
Solidify yourself as the trusted face of the project in the community so that you can effectively listen to and respond to public concerns.

What it takes:
Ability to manage issue related conflicts and issue resolution capacity (negotiation skills).
Ability to meet firm deadlines with minimal supervision.
Project management expertise and balancing competing priorities.
Comfortable delivering presentations and navigating challenging conversations.
Ability to assert interests with competing perspectives.
Exceptional organizational skills - manage multiple tasks and meet deadlines
Strong analytical and professional judgment skills
Demonstrated excellent written, verbal and presentation skills
Excellent interpersonal skills, with a panache for team-building
Ability to develop and maintain productive working relationships representatives from levels of government
Demonstrated Indigenous Peoples cultural and business awareness, with the ability to collaborate effectively with community leaders to build lasting relationships
To see the full job description, click here .
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees continue to report to the office while others work remotely. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.