Ambient Mechanical Ltd - Vaughan, ON (6 months ago)

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Reporting to the Service Manager, the Service Coordinator communicates with customers and technicians, prioritizing work to be done, scheduling accordingly and following up to ensure the work is complete and documented completely and in a timely manner. The role of Service

Job Overview:
Review and prioritize service requests ensuring all the information needed to clearly understand the service required has been listed

Determine which technician is best suited and available for the work and schedule accordingly

Update the schedule hourly (or as required)

Communicate service and schedule activities with the technicians and other service coordinators

Review work activities that occurred after-hours

Respond quickly to customers

Open and assign work orders and process purchase orders using Microsoft Dynamics CRM

Review work orders submitted by technicians ensuring that they contain all the required information

Follow-up on open work orders ensuring the work gets done and the order is closed and invoiced

Assist in the creation, entering and tracking of service contracts