Administrative Assistant – MindBeacon Clinical

MindBeacon - Toronto, ON (30+ days ago)

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As the world becomes increasingly stressful and change accelerates at an unprecedented pace, the toll on mental health has been significant, leaving many people feeling overwhelmed, down, anxious, or depressed. We want to help.

Many people hesitate to seek therapeutic or psychological help because of stigma, misinformation or treatment is simply inaccessible. We are changing that.

Join us in our mission – preserving mental health and wellness, and making effective mental healthcare more accessible and affordable, so that everyone can live their happiest and healthiest life!

The Role:
We’re looking for a highly-organized, task focused, and enthusiastic individual to provide administrative and client support to our MindBeacon Clinical team! The Administrative Assistant – MindBeacon Clinical will primarily be responsible for supporting the successful onboarding and related follow-up of new MindBeacon clients.

Reporting into our Operations Manager – Clinical Administration, this is an exciting opportunity to work alongside and provide support to the MindBeacon Clinical Administrative team. Located in Toronto but working with colleagues across Canada, we strive to create a supportive and collaborative environment across teams and provinces. As a growing company, there is no shortage of new projects or learning opportunities for those who are eager – you will never get bored at MindBeacon!

An Overview of the Key Responsibilities:
Provide administrative support for the MindBeacon Clinical team, but specifically in the onboarding of new clients, conducting follow-up for missing information and facilitating clarifying calls between clients and clinicians
Update client information in the MindBeacon platform and additional client tracking systems
Track follow-up communications, addressing clients who have not responded to initial follow-up request
Provide local community resources for ineligible clients, pulling from internal resources and/or obtaining information through Connex Ontario
Foster positive client relationships through timely email responses, closely monitoring response time requirements
Maintain strict levels of confidentiality at all times
Regularly navigate through multiple systems and information sources
Contribute to a supportive, collaborative, and team-oriented working culture
Other duties as assigned

The Skills and Experience That Make You a Great Fit for Our Team:

Proven experience in an administrative capacity, with strong focus on data management and client care
Strong level of computer proficiency including MS Office (Outlook, Word, and particularly Excel), comfortable navigating between multiple systems – expertly managing information and staying organized
Superior communication skills (both written and verbal) – client focused with previous experience in a customer service or a client facing role
Strong organizational and exceptional attention to detail, with the demonstrated ability to take direction and follow established processes
Able to recognize and appropriately respond to client and team member requests, responding within the necessary deadlines and tracking task completion
Self-starter; able to work independently but seek guidance as necessary
Able to work in a fast-paced environment, staying organized, managing multiple priorities and maintaining a “can-do” attitude!

What Sets You Apart from the Crowd:
Interest or previous experience working in the mental health field
Previous experience or familiarity with Airtable collaboration software, or a CRM system
Previous work experience or familiarity Connex Ontario
Experience working independently, successfully managing time and task
A positive and energetic approach to work, coupled with a strong customer service mindset
The desire to roll-up your sleeves and get in on the ground floor of a high impact and growing organization!

Why Work with MindBeacon:
Being part of a high-impact organization, that is looking to make mental healthcare more accessible and more affordable for all Canadians – help us shape that vision!
Excelling in a dynamic and changing environment, we are continuously innovating to make our platform the premiere way for Canadians to access high-quality, evidence-based treatment.
Valuing growth and development, we embrace accountability, transparency, and continuous learning.

If this opportunity sounds like you, select “Apply for this Job” to submit your cover letter and resume, and tell us why you’re a great fit for our team!

Some of our other great perks include – but are not limited to!

Coverage under our group benefits health plan
Paid time off, including vacation and personal/family health days
Regular All Company meetings to keep you informed and drop-in virtual Water Cooler chats to keep you connected
Great Employee Programs; help us add to our amazing team through the Employee Referral Program, and nominate your peers for the awesome work they do through the Employee Recognition Program
Ability to work from home (ongoing) but connect with peers across the country
A welcoming and supportive work environment, PLUS knowing that what you do every day makes a meaningful difference in the lives of Canadians across the country!

About MindBeacon:
We are a high-impact organization with a proven business model and technology, as demonstrated by key financial and operational metrics. We have successfully commercially pioneered a digital continuum of care for mental health including our outcomes-tethered and accessible Guided Therapy (Therapist Assisted Cognitive Behavioural Therapy “TAiCBT”) in Canada called BEACON. Clients can choose to support their mental health needs via Guided Therapy or Live Therapy.

Since 2002, MindBeacon’s CBT Associates ("CBTA"), through traditional in-person clinic-based Cognitive Behavioral Therapy ("CBT"), has helped thousands of people become happier and more productive by helping them overcome feelings and behaviors that negatively impact their everyday lives.

Founded in 2015, MindBeacon has developed a comprehensive digitally-based continuum of care for mental health model through its widely deployed, extensively validated BEACON digital platform. BEACON is a digital therapeutic solution built on top of the years of direct experience and unmatched institutional knowledge.

Our platform is purpose-built to scale by servicing the broad mental healthcare market, reducing barriers to care, lowering costs for patients and delivering best-in-class outcomes. BEACON has broad applicability across employers, governments, benefit plans, health systems, disability management, post-secondary, employee wellness, specialty pharmacy, chronic disease management and others. We are the recognized solution and have partnered with the Ontario government to provide free iCBT to all Ontarians as part of the provincial response to COVID-19 and thereafter. For more information, please visit https://www.mindbeacon.com.

We welcome and encourage all qualified applicants to apply, those selected for further consideration or interview will be contacted directly.

MindBeacon is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. We strongly support equal employment opportunity for all applicants regardless of race, color, religion, creed, national origin, ancestry, citizenship, age, family or marital status, sex, gender identity/expression, sexual orientation, genetic information, pregnancy, physical or mental disability, medical condition, or any other protected characteristic.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If accommodation is needed in the recruitment process, please let us know and we will work with you to meet your accessibility needs to ensure fair and equitable access throughout the recruitment and selection process. You may contact us at hiring@mindbeacon.com.

Thank you for your interest in MindBeacon!