Senior Content Writer, Digital Factory

Scotiabank - Toronto, ON (30+ days ago)

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Requisition ID: 86069

At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite: https://digitalfactory.scotiabank.com/

As a Senior Content Writer, you will lead the content design of digital experiences that touch millions of Scotiabank customers every day. Your knowledge and expertise on cross-functional teams will ensure content and design create great user experiences.

Is this role right for you?

You will plan, write, edit, and measure content for a variety of digital channels or products, ensuring the tone and writing style express and elevate the brand voice
Partner with designers, researchers, product owners, and engineers to define content requirements and deliver compelling content and commerce experiences
You will participate in design reviews and collaborate with visual designers on content strategy, concepts, narrative, and storytelling
You have the ability to translate SEO keyword research into clear and compelling content that positively impacts search
You will contribute to the development of the overall digital banking roadmap, taking into consideration the Scotiabank strategic plan
Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high quality results
You effectively and consistently leverage principles of prioritization (customer, business, technical) to make strategic decisions
Understand our users and synthesize research outcomes into viable content and communication experiences
You will craft messages that proactively address peer and stakeholder concerns and questions, considering the goals and motivations of intended audience
You will drive the creation of user-centric content leveraging strategic insights, design thinking, and industry trends and research
Analyze and interpret data effectively to inform decision making processes and build a solid understanding of customer pain points, needs, and expectations

Do you have the skills that will enable you to succeed?

Bachelor’s degree or higher in design, journalism, or communication
8 to 10+ years of experience writing or editing content for the web and mobile experiences, as a UX writer, web editor, copywriter, content strategist, or similar
Expert communications skills with exceptional writing abilities — a sharp writer, detail-oriented, creative, and a superb editor
Strong interpersonal and relationship management skills, comfortable communicating directly with senior executives
Proven project management and multi-tasking skills, with the ability to manage multiple projects at once
Has a demonstrable portfolio of work (professional and personal) that showcases the digital applications you’ve worked on and includes examples of your storytelling skills
Possesses a positive and resilient personality that embraces feedback and a desire for continuous iteration and improvement
Comfortable working in a self-guided manner with tight timeframes and mentoring junior writers as required
Experience working on scrum teams and collaborating with designers, developers, product owners, researchers, and digital accessibility specialists
Experience planning for and developing technical, UI, editorial, or keyword-targeted content
Can show a history of applying design thinking tenets and user-centered design principles to challenges at work or in everyday life
Ability to work within content guidelines with a desire to push existing standards to the next level
A fast learner who has an appetite to understand what’s behind both simple and complex financial solutions

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to create beautiful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
Dress codes don't apply here, being comfortable does
Free shuttle service to and from Union station, which means more money in your pocket
Onsite subsidized cafeteria with a chef, so you can snack all day, every day
Onsite fitness center, so you can feel your best
This isn't your typical "corporate" job. We work hard and we have fun!
Access to thousands of online and in person courses so you can brush up on skills, or learn new ones
Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.