Support Engineer

Ericsson - Montréal, QC (30+ days ago)

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Date: Jul 2, 2020

Our Exciting Opportunity:
We are looking for an Integration Engineer that will provide technical service and support to our customers and projects. In this position, you will integrate, troubleshoot and resolve problems to stabilize and optimize customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You will also work with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You will have the opportunity to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

You will:
Integration of Nodes into EDA
will configure and integrate different nodes and solutions in new and live customer networks
Project Issue handling
Customer Issue handling
Handling of dedicated support
Software Update Management (SUM) handling
Remote Service Gateway (RSG) mentoring

To be successful in this role, you must have:
University Degree in Engineering or Telecoms
2-3 years’ experience
Operations Support System and Business Support Systems
Java Development
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Work independently
Applying expertise & technology

Why Ericsson?

We work in an industry where new opportunities are emerging every day. And as these new opportunities emerge, we see the potential to make a difference. With over 95,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, outstanding career development and training programs to provide an empowered career in a connected world.

Notre opportunité passionnante :
Nous sommes maintenant à la recherche d’un ingénieur en intégration qui fournira un service technique et un soutien à nos clients et projets. A ce poste, vous intégrerez, dépannerez et résoudrez les problèmes pour stabiliser et optimiser les réseaux clients. Vous configurez et intégrerez différents nœuds et solutions dans les réseaux clients nouveaux et en direct.

L’ingénieur de support interagit généralement avec le personnel technique des clients, les gestionnaires d’opérations, les ingénieurs de service et d’autres groupes au sein de l’organisation de prestation de services. Il se peut que vous puissiez également interagir avec des groupes de ventes, de R&D, des fournisseurs tiers et des autorités locales.

Comme il n’y a pas de frontières distinctes entre les domaines, vous devrez être flexible et maîtriser plus d’un domaine. Il est prévu que vous ferez des déplacements à l’étranger et que vous travaillerez dans différents environnements culturels. Le développement technique est rapide et vous êtes tenu de veiller à l’actualisation permanente de vos compétences et capacités.

Travailler en tant qu’ingénieur de support exigera une vaste connaissance dans les domaines des télécommunications et des Datacoms, couvrant à la fois le matériel, les logiciels et la connaissance des réseaux. Vous travaillerez, collaborerez et communiquerez dans un environnement international, tant avec vos collègues en interne qu’avec vos clients et fournisseurs d’Ericsson. Le poste exige assez souvent que vous assumiez de grandes responsabilités et il est important que vous puissiez travailler de façon indépendante.

Vos tâches :
Intégration des nœuds dans la CAO électronique
Gestion des problèmes de projet
Gestion des problèmes des clients
Gestion d’un support dédié
Gestion des mises à jour logicielles (SUM)
Mentorat des passerelles de service à distance (RSG)

Pour réussir à ce poste, vous devez avoir :
Diplôme universitaire en ingénierie ou en télécommunications
2 à 3 ans d’expérience
Système de soutien aux opérations et systèmes de soutien aux entreprises
Développement Java
Compétences en négociation et en argumentation
Compétences en planification et en organisation
Fournir des résultats et répondre aux attentes des clients
Compétences en présentation et en communication
Travailler avec des personnes
Application de l’expertise et de la technologie

Pourquoi Ericsson ?

Nous travaillons dans un secteur où de nouvelles opportunités se présentent chaque jour. Et à mesure que ces nouvelles opportunités se présentent, nous voyons le potentiel de faire la différence. Avec plus de 95 000 collaborateurs répartis dans plus de 180 pays, nous avons une culture qui respecte et soutient vos ambitions, en accord avec nos valeurs de respect, de professionnalisme et de persévérance. Ericsson est très axé sur l’apprentissage et le développement, soutient la mobilité et les horaires de travail flexibles. Nous nous engageons également en faveur de la diversité et de l’inclusion et à être un promoteur responsable et pertinent du changement positif. Nous offrons également des avantages sociaux impressionnants, un développement de carrière exceptionnel et des programmes de formation pour offrir une carrière autonome dans un monde connecté.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

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Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

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