Guest Service Agent/Night Audit Relief

Lake Louise Inn - Lake Louise, AB (30+ days ago)

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Position: Guest Service Agent – Relief Night Auditor (This position will transition to full-time night auditor)

Employment Status: Full-Time

Employment Period: Seasonal contract

Reports to: Front Office Manager

*Valid Canadian Work-Permit Required for International Applicants*

WE OFFER:

Free Internet & Cable
Daily Staff Meals (Taxable Benefit)
Use of our fitness center, pool & hot tubs
Extended Health Insurance after 12 months
Competitive compensation package (Pay and Benefits).
Employee Room Rate discounts at all Atlific Hotel & Resort Hotels after 3 months
Subsidized Staff Housing (starting at $330 per month for an individual furnished room)
AHLA Employer of Choice 2018 & 2019

SUMMARY:

This position provides prompt and accurate service to our Hotel Guests. The role responsibilities will include Night Audit, Front Desk and Reservation shifts. The Relief Night Auditor is responsible for security of the hotel during the shift, assumes front desk duties, credit & debit card balancing, reconciliations, and generates reports.

THE PROPERTY

Located in a UNESCO World Heritage Site, Lake Louise Inn offers 247 guestrooms and suites across 5 buildings on a 9.5-acre property. At Lake Louise Inn you will find Legends Restaurant, Explorers Lounge, Timberwolf Pizza & Pasta Café as well as a heated indoor pool, whirlpools, conference rooms, and a fitness facility.

RESPONSIBILITIES:

  • Checking in and checking out Hotel guests
  • Answer the hotel phone and taking reservations
  • Respond to internal guest requests
  • Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
  • Answer inquiries regarding hotel services, and services available in the community
  • Improve guest experience through recognizing and resolving guest issues promptly
  • Assist with training new team members (Front Desk, Reservation, and Night Audit) in order to maintain the desired level of service and in line with the hotel’s service standards
  • Ensure cash handling procedure are followed at all times
  • Ensure that front desk and lobby is maintained clean, safe and secure
  • Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
  • Responsible for balancing revenue transactions for front desk and restaurant outlets
  • Perform Manager on Duty tasks as required
  • Responsible for rooms audit and verification of rate over-ride
  • Balance of preliminary audit
  • Prepare Daily Statistics report and all other internal reports as required.
  • Report any unusual occurrences or requests to Security and Morning MOD
  • Perform Manager on Duty tasks as required
  • Other duties as assigned by FOM and Controller

QUALIFICATIONS

  • Minimum 6 months of Hotel Front Desk/Night Audit is required
  • Computer experience with Opera system is preferred
  • A passion for customer service, and a strong attention to details
  • Excellent communication and organizational skills.
  • Knowledge of foreign languages is an asset
  • Ability to work different shift hours, including overnight shifts
  • Previous accounting experience or education is an asset
  • Understanding of financial information and data
  • Ability to work different shift hours, including overnight shifts

Job Types: Full-time, Contract

Salary: $17.50 /hour

Experience:

  • Customer Service: 1 year (Preferred)
  • Hotel: 1 year (Preferred)