Manager, Supplier Relationship Management

Sun Life Financial - Waterloo, ON (30+ days ago)

Apply Now

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
The Group Disability Supplier Management team identifies and delivers value to plan members, plan sponsors and Sun Life stakeholders by developing strategic relationships, driving performance of our service provider network and improving client and business outcomes.

We do this by:
Improving the quality and consistency of 3rd party services
Reducing financial, legal and operational risk
Optimizing investment in services that result in return to work outcomes and reduced claim duration for the client
Managing, measuring and continuously improving the effectiveness and efficiency of internal and external operations
Promoting innovation to secure and maintain Sun Life’s position as market leader related to disability service offering

Reporting to the Director, Supplier Management the business consultant will effectively manage the selection, performance management and contract renewal and compliance activities for the Group Disability preferred provider network. The successful candidate brings strong communication skills and is comfortable working in a dynamic, fast-paced environment with multiple priorities.

What will you do?

Establish practices and guidelines for the selection of external providers that reflect Sun Life’s disability management philosophy and principles
Researches the market to determine the best and emerging supplier/partner trends within the disability prevention and management as well as establishes strong working relationships with the provider community
Maintain constant communications both internal and external stakeholders
Assist in the development of communications to ensure messages are well positioned and timely for end users and providers of these services
Maintains effective working relationships with SLF’s suppliers while performing appropriate level of due diligence over the relationship
Maintain effective working relationships with internal stakeholders including executive sponsors and operational leaders ensuring the supplier relationships continue to deliver value to the business
Participate in the resolution of issues raised on the performance of the supplier and monitors progress on the resolution. Track issues for discussion with the supplier and for trending purposes
Manages internal and external expectations regarding our current capabilities (what we can and cannot do) and provides support to Business Development in the preparation of client RFPs
Engage internal and external customer/provider feedback to assist in developing more effective working relationships and take action on feedback
Complete quarterly relationship management reporting and lead provider performance review discussions
Collaborate with Enterprise Services – Strategic Sourcing to develop an annual strategy to support Group Disability regional offices
Lead contract renewal process in collaboration with internal partners (Legal, Compliance, Finance, Privacy, IT Security, Taxation, etc.) to create comprehensive contract documentation and service agreements for providers
Ensure quality-monitoring system is in place internally to track performance to contractual KPIs (Key Performance Indicators)
Ensure Supplier Quality Assurance Programs are in place and reported on the agreed upon schedule
Assist in development of budget forecasts, performance and trending reports, identify issues, strategies and opportunities for cost containment and take appropriate action

What do you need to succeed?

Demonstrated supplier management and contract management skills and experience
Strong research, analytical and problem solving skills
Business acumen
Awareness of financial impacts, expense and cost containment
Strong planning, coordination, and organizational skills
Lean and 6 Sigma methodology
Superior MS Office skills
Strong reporting skills
Exposure to end-to-end process analysis
Ability to communicate well (verbal and written)
Comfort in working with all levels of management

Assets: Disability claims business practices and processes

What's in it for you:
Joining a reputable organization with over 150 years of history
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Working together, sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
67,400/67 400 - 110,100/110 100

Job Category:
Claims - Life & Disability

Posting End Date: