Manager, Student Affairs

McGill University - Montréal, QC (30+ days ago)

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Reporting to the Director of Advising, Science Office for Undergraduate Student Advising (SOUSA), the manager performs functions to support the Faculty of Science’s undergraduate student affairs objectives. This includes the implementation of administrative policies and procedures in support of the unit’s vision and mission, managing the professional team, provide leadership and direction in student related activities from admission to graduation. Provides leadership to ease students’ integration into University life, support students’ learning and guide them towards a rewarding student life experience by offering a broad range of services in a supportive environment.

Primary Responsibilities:
Provide senior professional expertise to implement a strategic plan for the Science Office for Undergraduate Student Advising (SOUSA). Stays on top of best practices in other universities in relation to student affairs and emerging trends related to student services.
Sets and directs workflow priorities. Leads and represents SOUSA in the day-to-day operations of the Faculty, ensuring consistency of practice and maintenance of optimum service levels.
Manages and reviews internal protocols/procedures in light of the Faculty and student’s needs and evolving policies. Anticipates problems and requirements and develops methods and procedures to resolve and/or accommodate these and to ensure effective functioning of the system.
Actively participates in supporting the Director to respond to student appeals for special consideration by analyzing and reviewing pertinent information and providing recommendations to the Director
Manages a team of professional and administrative staff and provides opportunities for professional training to help staff perform in their current roles.
Responsible for identifying the staffing needs of the unit and to establish the best staff complement to deal with a diverse student body consisting of approximately 6000 students. Participate in drafting job descriptions, recruitment, training and the on boarding processes for new staff.
Conducts annual performance dialogues and assessments of managerial staff. Provides and ensures new employees receive training and ongoing professional development.
Recommend and implement operating and other budgets. Authorize expenditures, audit accounts and ensure compliance with University and departmental budget priorities.
Ensures that all relevant documentation prepared by SOUSA team is up to date and accurately reflects University and Faculty policies and procedures. Ensures the up-to–date design, production and distribution of numerous forms and instructions sheets used by the unit within and outside the Faculty. Identifies student affairs and advising issues.
In conjunction with Chief Academic Advisor provides leadership for the pursuit of students’ educational goals in relation to their academic and career plans.
Facilitates and works closely with the Chief Academic Advisor to Identify and make recommendations for students who are experiencing academic performance issues, are failing or at risk to failing.
Liaises and fosters collaboration with other units at McGill, including but not limited to Academic departments, other faculty student affairs offices and Service Point.
Oversees the planning and implementation of outreach programs for students.
Attends senior level meetings and represents the Faculty at these meetings. Serves as senior advisor at Faculty committees, with Associate Deans, Dean and other faculties within the university and student affairs areas.
Responsible for the implementation of special projects that may include but are not limited to development of web-based advising tools.
Supports the overall operation of SOUSA and contributes to the accomplishment of its mission and goals by performing duties as assigned by the Director of SOUSA and the Chief Academic Advisor

Minimum Education & Experience:
Undergraduate degree

Five (5) years' related experience


Master's degree

Two (2) years' related experience

Other Qualifying Skills And/Or Abilities:
Experience in strategic planning with strong analytical and problem resolution skills. Demonstrated ability to work collaboratively, build consensus and be sensitive to the needs and interests of various stakeholders. Demonstrated experience in assessing staffing needs and streamlining workflows. Strong interpersonal skills with faculty, staff and student populations. Exercise sound judgement and proficiency at interpreting University student affairs policies and procedures. Strong organizational and time management skills. Strong communication skills. Results-driven, positive attitude, and highly motivated with strong leadership skills. Demonstrated ability to set clear goals and objectives and to motivate, train, coach and lead a team of managerial and clerical staff. Proven skills in planning, organizing, leading and implementing projects. Ability to manage multiple tasks and meet deadlines. Strong proficiency with computerized applications including Microsoft Office, Banner/Minerva SIS, WebTop. Proficient in English and French (oral and written).

Reference Number:

Reporting To:
Faculty Lecturer

Salary Range:
(Grade 07) $67,300 - $89,800 (midpoint) $116,800

Faculty of Science

Position Type:

Hours Per Week:

How To Apply:
Please submit your cover letter and curriculum vitae, clearly indicating the reference number, to the Faculty of Science:


McGill University, Faculty of Science, HR Services

853 Sherbrooke Street West (Dawson Hall), room 314

Montreal, Quebec

H3A 0G5

Email [at]

The deadline to apply for this position is February 27, 2020 at 5:00 PM.

  • Current employees: please indicate your McGill ID number in your application.*
We thank all applicants for their interest in McGill University. However, the Faculty of Science will only contact applicants selected for an interview.

The masculine is used to lighten the text, without prejudice to the feminine form.

McGill applicants, covered by the McGill Non-Unionized, Non-Academic Personnel Policies and Procedures, must apply to a regular M and Excluded position within ten (10) working days of the date of publication to maintain internal priority.
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, or 514-398-3711.