Customer Service Representative

Descartes - Waterloo, ON (5 months ago)

Apply Now

Descartes (TSX:DSG) (Nasdaq:DSGX) is a global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes' B2B network, the Global Logistics Network, integrates more than 35,000 trading partners to our cloud-based Logistics Technology Platform to unite their businesses in commerce. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Your responsibilities will include:

Responding to customer telephone calls and emails.
Proactive monitoring of application behaviour.
Troubleshooting Descartes application software issues reported by customers.
Maintaining customer contact and call ticket information within an existing database.
Developing procedural and diagnostic documentation.
Position requires pager on-call duty on a rotating basis.
Must be able to travel to the US
University or College level in a computer science or technology program (or equivalent).
Minimum of 2 years experience working in an application support environment.
Database experience, including Access and SQL Server.
Team oriented, with the ability to work independently.
Strong organizational skills.
Strong communication skills, both written and verbal.
Ability to multi-task.
Strong analytical and problem-solving skills.
Must work well under pressure to meet the demands of our customers.
Service oriented and solution driven.
Experience within Transportation Management, Logistics or Supply Chain Industry an asset however not required
You will be working out of our office in Toronto, Ontario or in Waterloo, Ontario

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

Please submit your resume, and a covering letter describing why you are a unique fit for this position, to citing “Customer Service Representative” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted.

Descartes is committed to equity and diversity. We are an equal opportunity employer and welcome applications from qualified individuals regardless of race, colour, ancestry, age, creed, sex, sexual orientation, gender identity or expression, disability, citizenship, ethnic origin, family or marital status. If you require accommodation at any time during the hiring process or would like a copy of this job posting in an accessible format, please contact Human Resources at or 1-800-419-8495.