Front Desk / Housekeeping Attendant

Ramada Duncan - Duncan, BC (30+ days ago)

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The Ramada Duncan is looking for a new team member that is well suited to cross-train between the Front Desk and Housekeeping departments.

This is a permanent part time position with a possibility to grow into full time covering holidays and picking up extra shifts between the two departments. The front desk is open 24 hours a day, shifts are either 7am to 3pm or 3pm to 11pm and housekeeping shifts begin at 9am or 10am and end when the rooms are complete, typically between 3p – 5p.

Front Desk Responsibilities:

  • Provide courteous and professional guest service
  • Assist guests on their arrival, departure and during their stay
  • Process reservation bookings and cancellations with accuracy
  • Answer and appropriately direct all incoming phone calls to the hotel on a multi-line telephone system
  • Assist in handling guest complaints or concerns and ensure that proper follow up takes place
  • Responsible for cash transactions
  • Maintain order and cleanliness at the front desk
  • Work directly with housekeeping and maintenance via two-way radio and telephone to respond to guest's requests.

Housekeeping Responsibilities:

  • Cleaning guest rooms in a timely and thoroughly manner to ensure guest satisfaction while maintaining Hotel standards and procedures.
  • Present a friendly, outgoing, energetic and guest service oriented demeanor
  • Making beds, changing sheets
  • Vacuuming and washing floors
  • Dusting furniture
  • Attending to guests' requests for extra supplies
  • Stocking housekeeping carts and supplies area, laundry
  • Washing windows, walls and ceilings

Job Requirements:

  • Flexible with scheduling (weekdays weekends and holidays).
  • Must be reliable and take pride in their work
  • Ability to work independently and cohesively with fellow colleagues as part of a team with minimum supervision
  • Excellent communication and organizational skills
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Effective problem solving, conflict management, and decision-making

We offer:

  • Employee & Family discount at Wyndham Hotels
  • Discounted meal options for all staff and their family & friends while on or off shift in The Old Fork & River Rock Bar + Grill
  • Monthly Health & Wellness Activities
  • A friendly work environment

If this sounds like the perfect opportunity for you, send us your resume and introduce yourself. Or feel free to drop a copy off to the Front Desk of the hotel at 140 Trans Canada Highway.

We can’t wait to meet you!

Job Type: Part-time

Salary: $13.85 /hour