Windowworks is a high-end window coverings and custom upholstery manufacturer and retailer, focused primarily on the residential sector. Known within industry reputation for its best-in-class customer service and top quality products, Windowworks is located in Richmond, BC, Canada. Founded in 1987, Windowworks offers a complete one-stop selection of fabrics, wall paper, area rugs, blinds, shades and drapery hardware, as well as upholstery and custom furniture. Windowworks is the largest residential drapery workroom in Western Canada. For more information, please visit our website at: https://www.windowworks.ca/.
Windowworks is looking to hire an Operations Manager who will lead an organization of over 30 employees. This is a newly created role. The successful candidate shall have the intent to use this role as a stepping stone and training ground for the future leadership of Windowworks, within the next 2 - 3 years. As such, the Operations Manager will spend their first few months learning from, and contributing with, the founders of Windowworks such that they can transition towards eventual retirement. The position covers a diverse range of responsibilities aimed specifically to mould the individual to run the business as a General Manager or President in the future.
To be successful in this role, conflict resolution, strong customer service, a strong understanding of operations and workflow processes and problem solving is key. Other skills such as the capacity to learn the workroom and the manufacturing of window coverings, bedding, and upholstery are necessary. The first phase of your transition to Windowworks will be to deepen your knowledge of these processes under the direct guidance of the founders. Industry knowledge of design, draperies and upholstery is not necessary but will be considered an asset.
The key responsibilities of Operations Manager include:
Profitability and Loss Ownership:
Quoting and invoicing projects, including:
Production control, including, but not limited to:
This is a full-time, competitive salaried position with benefits. Your incentive will be based on overall company performance based on profit sharing of the EBITDA.
Dependent on the strong performance of the operations manager and his/her team, a promotion to the general manager or president role will be offered as the founders of Windowworks transition to retirement over the next 2-3 years. With this, a higher base compensation, and an opportunity to buy into the ownership of the company, will be awarded.
We are an equal opportunity employer.
Job Type: Full-time
Salary: $70,000.00 /year