service agent, guests - hotel

Grail Springs Wellness Retreat - Bancroft, ON (30+ days ago)

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Secondary (high) school graduation certificate

Experience an asset

Business Equipment and Computer Applications
Word processing software
Spreadsheet
Internet
Database software
Central reservation system (CRS)
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process guests' departures, calculate charges and receive payments
Perform light housekeeping and cleaning duties
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Assist clients/guests with special needs
Transportation/Travel Information
Own transportation
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized