All team members of Senators Sports & Entertainment are held accountable for creating raving fans.
The Counselor is responsible for ensuring the safety, care and enjoyment of all the registrants in the 2019 Summer Hockey Camps at the Bell Sensplex (Ottawa West), Cavanagh Sensplex (West Carleton), and/or Richcraft Sensplex (Ottawa East).
Essential Raving Fans Responsibilities and Accountabilities
Seeks ways to enhance the fan experience in unexpected ways
Empowered to say YES, creating raving fans of Senators Sports & Entertainment
Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
Maintains consistency in attitude and behavior, exceeding expectations
Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
Presents a cheerful, positive manner
Takes ownership and sees the client’s need through from beginning to end
Exercises appropriate judgment in handling client situations.
Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
Shows initiative and takes action with an appropriate level of independence
Responsible for ensuring the safety, enjoyment and care of the campers
Manage relationships between campers, parents in a professional manner
Responsible for following policies and schedules set out by Development Programs Coordinator/Camp Supervisor (e.g. signing in and out procedures, schedule of activities, etc)
Other duties as assigned by the Development Programs Coordinator/Camp Supervisor
Health & Safety Responsibilities and Accountabilities
Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
Using or wearing protective equipment, devises or clothing when required
Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures
Responsible for completing on-line training modules as required, including, but not limited to:
Accessibility for Ontarians with Disability (AODA)
AODA, the Integrated Accessibility Standards
Ontario Worker Health & Safety Awareness
Workplace Hazardous Materials Information System (WHMIS)
WHMIS 2015 (GHS)
Violence and Harassment in the Workplace
May also be required to attend on-site training sessions as scheduled (eg. customer service).
Hockey experience/knowledge required
Able to work flexible hours during the day, Monday-Friday
Able to work under pressure and adapt to changing environments
Must be comfortable and enjoy working with children
Previous child care experience and/or Summer Camp counseling experience an asset
Professional, courteous demeanor
Must be at least 16 years of age
Strong organizational skills
Excellent communication skills (written and oral); bilingual (French & English) preferred
Strong work ethic and commitment to excellence
Valid First-Aid Certificate required
Must be able to provide a clear police check
Must be available for training before camp begins