Apps Support Sr Analyst

Citi - Mississauga, ON (30+ days ago)

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Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview
CITI is seeking a highly motivated candidate for the position of ‘Equities Middle Office Senior Analyst’ within our global support team located in Mississauga. The successful candidate will be responsible for supporting the suite of Equities Middle office applications and end users.

Team/Function Overview

Equities Middle Office production support team supports the Middle Office users in performing the commission management, reconciliation and controls of Citigroup’s Equities business. The Equities Middle Office support team is tasked with the responsibly of ensuring high availability of Equities Middle office applications to business.

Key Responsibilities:
Own; Provide L1/L2 support Equities Middle office applications.
Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code.
Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
Follow through to ensure each problem is resolved according to SLA.
Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.

Development Value:
Develop Domain Expertise in Citi’s Equities Production platforms
Opportunity to work across with Equities North American businesses in Citi.
Significant interaction with senior technology and business partners.
Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day

Minimum 4 years’ experience working in a technology Application Production Support environment
Knowledge/experience of Incident, Problem, Change preferably on ServiceNow. Understanding of Software releases, ability to understand RISK assessment of CHG
Full understanding of the trade life-cycle from FO/MO/BO

Application Support Experience:
Strong Application production support experience in the financial industry
Experience using call/ticketing software


3 - 4 years of experience


Good SQL experience in any of the RDBMS.

Programming Languages

UNIX shell scripting, Python / PERL will be of added advantage.


Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel.

Additional Skills (preferable)

Knowledge of FIX messaging/protocol/FIX tags

Other Applications

Knowledge / working experience of ITRS Active Console/other monitoring tools
Knowledge / working experience of Autosys/scheduler.

Bachelor’s Degree or Higher with technology major
Hands on support experience with automation skills preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Strong interpersonal skills
Should be a self-starter.
Able to communicate clearly and concisely; Strong analytical and problem-solving skills
Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity
Ability to have worked with off-shore teams and operating in a virtual team environment

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - CA


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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