Dental Assistant and Receptionist

Holland Bloorview Kids Rehabilitation Hospital - Toronto, ON (30 days ago)

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To provide dental assistant and receptionist duties.


Preparation of the clinical area, instruments and materials required for the procedures according to the individual preference of the dentist; assist dentist with client and treatment
Responsible for the process of outsourcing dental supplies for reprocessing
Follow established guidelines for client identification and privacy
Assist during dental procedures under the provision of general anaesthesia
Ensure that records and treatment plans are recorded
Take impressions and iTero scans; perform prophylaxis and give oral hygiene instructions
Provide client whitening using the Level II approved system SpaDent
Prepare and store dental impression trays and dental models
Take, develop, mount, file and ensure quality control of dental radiographs
Ensure lab cases are prepared, documented, sent and received
Participates in orientation of dental residents, students and volunteers throughout their term at HB
Plays a role in supply management and preventative maintenance
Participates in organization-wide quality improvement activities and supports the maintenance of a safe and healthy work environment for staff, clients and families
Answer incoming calls, assist callers and relay information; greet, assist and register clients
Confirm appointments and relay relevant information to prepare clients and families for appointments
Notify appropriate dental team member of client arrival
Schedule follow-up appointments with the appropriate dental team member
Schedule interpreters
Maintain providers? schedules and book appointments to maximize capacity
Maintain short notice & recall appointment lists, and coordinate temporary hygienist to optimize scheduling capacity
Ensure client charts are organized appropriately before forwarding to Accounts Coordinator for billing
Create and maintain accurate and organized client dental files (dictated notes, x-rays, treatment sheets, purge, print forms etc.)
Maintain filing system
Log and schedule new referrals with appropriate team member and send confirmation information
Type dental chart labels, and occasional letters for team members
Regular administrative time with the Chief of Dentistry
Send and receive mail and packages
Process MEDITECH requests
Actively participates in morning rounds
Participate in our ITI Education Week
Coordinate temporary Dental Assistants as required
Order office supplies
Support the organization?s strategic plan
Comply with Holland Bloorview Kids Rehabilitation contingency plan, emergency codes, standards and guidelines; participate in accreditation
Other duties as assigned or required.


High School or Commercial School graduate
Previous dental assisting and reception experience is required
Previous experience in a medical environment preferred
One year community college in a dental assistant program or equivalent, Level II certification
Current knowledge of technology used within the department
Update job knowledge and skills by completing WISE e-learning modules
Annual CPExperience

Three years relevant experience
Experience assisting with dental procedures under the provision of general anaesthesia
Experience with x-ray developer, x-ray machine, ultrasonic cleaner, dental operating unit, model trimmer, model mixer, vibrator
Well-organized individual to assist staff in a busy multidisciplinary dental clinic

Must be able to communicate fluently in English and have a pleasant telephone manner
Excellent communication skills (verbal and written)
Possess and project a positive, solution oriented outlook
Working computer knowledge of (MEDITECH, Word, Excel) with good keyboarding skills essential
Knowledge of dental and medical terminology
Good teamwork skills but able to work independently
Ability to manage a variety of tasks in a busy environment
Ability to work with frequent interruptions and prioritize work accordingly
Ability to ensure confidentiality in all aspects of the position
In partnership with clients/families and the interdisciplinary team, provides client and family- centred care which is goal directed, evidence based and outcome oriented
Supports and respects the client/family?s rights to make decisions based on their own values, beliefs and experiences
Bases practice on established policies and procedures
Promotes and supports the physical, psychosocial and spiritual well being of clients and families
Communicates in a timely, respectful and effective manner

Certified Level II Dental Assistant required
CPR Certification required

Certain situations require that employees perform activities requiring physical skills or involving physical effort or exertion.