Manager, Quality & Patient Safety

Humber River Hospital - Toronto, ON (30+ days ago)

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Position Profile

We are currently seeking an experienced Manager, Quality and Patient Safety to join our Professional Practice, Quality and Patient Safety department to improve the health of our community by engineering safe systems, enhancing patient/family experience and outcome and reducing organizational risks and costs. The ideal candidate has proven clinical management experience, along with exceptional people management skills. This individual must be well-versed in healthcare risk management and quality improvement.

Reporting Relationship: Senior Director, Professional Practice, Quality and Patient Safety

Hiring Salary Range: $104,855.69 - $111,023.67


Ensuring that designated contractual obligations between the hospital and stakeholders are met (e.g. Quality Improvement Plan, Patient Safety Plan, Quality Dashboards, CIHI).
Developing, implementing and maintaining strategic plans and ensuring corporate alignment.
Managing human, fiscal and project resources within the Quality & Patient Safety Portfolio.
Building capacity and resilience through coaching and mentoring.
Develop tools to support decision making and provide system-wide support to promote and influence a culture of safety and enhance quality of care through data driven analyses (e.g. Failure Modes and Effects Analysis (FMEA), human factors, LEAN planning, statistical process control).
Support operational leadership to develop and implement organizational strategic quality improvement projects and evaluation frameworks consistent with the goal of High Reliability.
Provide subject matter expertise, guidance and direction to leaders, staff, and other stakeholders to ensure provision of integrated, efficient, sustainable, and appropriately resourced patient care (e.g. clinical care pathways, staffing model, utilization, resources/equipment models).
Provide regular reports (briefing notes, dashboards, presentations) to update the various levels of staff and leadership on quality improvement/patient safety initiatives.
Provide operational leadership for quality, patient safety, patient resource centre and overall patient experience.
Support initiatives embedding Patient & Family Advisors wherever possible for the purposes of codesigning services or processes.
Implement safety systems, all applicable legislation and best practices for treating and caring for patients/support networks in a safe environment that protects patients from avoidable harm.
Providing frontline leadership, collaboration and direction in the event of a patient safety incident and providing subject matter expertise to program leadership regarding reengineering the system to mitigate risk (e.g. system reviews, disclosures, integrating patient safety best practice and subject matter expertise).
Support interprofessional teams engaged in high-risk quality improvement projects.
Advise senior management decision-makers on process improvements and systems required to balance risks, opportunities, staff and patient safety, revenues, and costs.  Lead and support change management activities.
Support and contribute to research activities and design innovative processes to create new knowledge.
Deliver education in-services on quality improvement, patient safety, and patient experience technical concepts (e.g. human factors, lean, process mapping, prospective risk analyses, and service design).
Lead the development and implementation of knowledge translation strategies, including e-learning, technical training, and simulation.


An Undergraduate degree in Patient Safety and/or Quality or equivalent
A Masters degree in Quality Improvement & Patient Safety, Health Administration or Business Science preferred
Five years of experience in healthcare, preferably in quality improvement, risk management or health operations
Five years of Management or leadership experience
Regulated Healthcare Professional Certification
Certification in Risk Management or Health Law
Certification in Quality Improvement
Advanced Patient Safety Certification
Knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access, Visio, etc.) Healthcare systems
Knowledge of risk reduction/management principles, service design (e.g. patient experience), quality improvement science (e.g. LEAN, Six Sigma, etc.) and Change management
Great relationship building and management
Tactful and diplomatic with the ability to negotiate, manage conflicting demands and solve problems.

Why Humber? Why Now?

Humber River Hospital is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of Compassion, Professionalism and Respect. People who are committed to making a positive difference.

We are a Studer Group hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Why? Because at Humber River Hospital, we know it’s our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care...healthier community.

To express your interest in this exciting opportunity, please contact Paul Hamilton at 416.242.1000 ext. 81933 or complete the online application in confidence at

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

Note: This is a non-union position

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees - from hire to retire.

Let us know what we can do to help you be successful during your recruitment experience at Humber River Hospital.