Administrator, Quality Control

RBC - Toronto, ON (30+ days ago)

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What is the opportunity?

In this role, you will manage the daily quality control of work received from the pension administration and refund administration teams. You will ensure accuracy of the work is thoroughly reviewed and validated prior to authorization.

What will you do?

Complete the daily audit review of all work processed within the business unit received from the Corporate client or pensioner
Ensure that backlog is kept to a minimum and that the goal of same day processing is achieved
Validate all transactions being processed to ensure that they comply with system regulations and are in accordance with the client/pensioner direction being received
Ensure that all transactions being processed are in accordance with different policies and procedures that need to be followed
Thoroughly check work to eliminate errors/overpayments and escalate any Audit Operational risks
Provide timely information as requested by Internal Audit
Ensure documents are kept with Due Diligence
Validate and approve entries on PRS, G+, BP Flex, EMP

What do you need to succeed?


Experience in the financial industry
Knowledge of Pension and custody business
Strong knowledge of industry and regulatory requirements
Strong knowledge of Benefit Payment System and Operations.
Advanced knowledge of Microsoft
Client service and analytical skills


Knowledge of GPLUS system
Bilingual proficiency in French/English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation

City: Toronto
Address: 155 Wellington Street West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Position Level: PL10
Required Travel(%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 02/26/2020
Req ID: 224725