Agent — Donor Services (PLASMAVIE)

Héma-Québec - Gatineau, QC (30+ days ago)

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ROLE AND RESPONSIBILITIES
Reporting to the Supervisor–Plasma Donor Lounge, you are responsible for activities related to the running and operations of the centre.

More specifically, you:
Greet and register donors;
Conduct the physical exam and selection interview;
Collect donations;
Provide good customer service throughout the client experience;
Package products;
Collaborate in donor recruitment and retention, as well as achieving collection goals;
Take part in continuous improvement projects.

REQUIREMENTS

College diploma in nursing care or diploma of vocational studies in health, assistance and nursing care;
Member in good standing of the Ordre des infirmières et infirmiers du Québec (OIIQ) or the Ordre des infirmières et infirmiers auxiliaires du Québec (O.I.I.A.Q) with skill in drawing blood;
Significant customer service experience;
Must be available on a full-time basis from Monday to Friday as well as every other Saturday.

REQUIRED SKILLS

Strong interpersonal skills and team player;
Excellent approach to customer service;
Excellent sense of responsibility.

Additional information

ADDITIONAL INFORMATION
  • Permanent part-time position, guaranteed 42 hours every 2 weeks (possibility of 70 hours every 2 weeks, depending on the centre’s needs);
  • Flexible work schedule based on the operating hours of the centre;
  • Tentative schedule: 6:45 a.m. to 10 p.m. weekdays and 7:30 a.m. to 4 p.m. Saturdays (one Saturday out of two);
  • Four weeks annual vacation, including the Christmas holiday period and summer construction holiday;
  • Uniform provided.
Employment category

Technical and Technical Support

Posting number

1123BR

City

Gatineau