What you will do
The Service Manager Truck Based team will be responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention. Responsible for safety program compliance.
How you will do it
Leads the execution efforts of the Service truck based business. Ensures consistency of delivery systems across the territory. Manages the branch service truck based execution business and financial plans. Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Service Agreement and Labor & Material (L&M) work. Drives L&M growth through Technicians and Team Leads. Provides input to the Area business plan.
Leads the execution efforts of assigned Service business. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent, Customer Service Agent Assistant in the delivery of quality service to customers.
Approves all L&M quotations from above assigned threshold.
Responsible for service response to warranty-related customer issues.
Manages the assigned customer relationships and drives issue resolution.
Manages team budget and overhead accounts as assigned.
Coordinates with Branch Sales, Installation Manager, and Solutions to drive overall customer account profitability. Maintains proper staffing levels for the team, through labor forecasting, planning, and management.
Approves time sheets for direct reports, and performs all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
Responsible for safety performance and program compliance.
Accountable for procuring and maintaining fleet and tools inventory.
Recruits, hires, and retains Technicians, Customer Service Agents, and Customer Service Agent Assistants. Works with direct reports and Team Technical Leads to create effective development plans and tracks training performance. Prepares and delivers clear performance expectations and performance reviews for direct reports.
Continually networks within the industry.
What we look for
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
Post-secondary diploma in electronic or mechanical systems, and/or completion of 5 yr apprenticeship in conjunction with five years of experience in HVAC with an understanding of building controls systems.
Demonstrated experience leading teams.
Possesses knowledge of basic finance and business principles.
Demonstrated competence in written and verbal communication skills. Able to positively represent Johnson Controls and communicate with others at varying technical levels. Able to use service management software and financial accounting systems. Demonstrated proficiency in MS office products, and basic Windows environment.
Bachelor’s degree in a technical or business discipline preferred.
Knowledge of BAS.
Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.