Chartright Air Group is a leader in Canadian executive jet management and operations, and chartering services in Canada. Established in 1989, Chartright Air operates a fleet of over 40 aircraft out of multiple base locations, flying our affluent clientele to destinations around the world.
Chartright is looking for a Flight Coordinator who will be involved in all aspects of trip preparation and execution. Flight Coordinators are the company’s “eyes and ears” on its operations, at all times.
Reporting to the Senior Account Manager (SAM) and working with the Client Account Managers (CAM), Flight Coordinators form the core staff of the Flight Coordination Centre. Their attendance 24/7 ensures operating capability at any hour of any day and enables the company to fulfill its regulated operational control obligations at all times.
Acquire and maintain a sound knowledge of the Company Operations Manual and be able to access required information quickly;
Acquire and maintain a sound knowledge of the Company Emergency Response Plan and be able to immediately initiate first actions, should it be necessary to do so;
Operate the communication hub between clients, flight crew, regulatory agencies and management;
Monitor all aircraft to ensure safe and timely departures and arrivals;
Advise crews of flights and respond to all crew enquiries with regards to their duties;
Respond to Client Account Managers (CAM) in regard to undertaking planning actions as directed;
When interacting directly with clients, ensure that the appropriate CAM is informed of said interaction;
Record all planning actions and other relevant data in Business Aircraft & Records Tracking (BART);
Generate trip sheets for crew and other relevant documentation;
Arrange customs for international flights;
Organize catering and ground transportation for clients and crew;
Organize hotel accommodation for crews at destination;
Perform data entry and complete reports (e.g. DOT reporting) as directed; and,
Such other tasks that may be assigned by the SAM.
Skills and Qualifications
Post-Secondary School Diploma in Aviation Management or previous experience in aviation a requirement
Previous experience in Customer Service and/or Operations desired
Ability to work in a 24/7 operating environment
Ability to communicate effectively and tactfully with a diverse group of people
Excellent time management skills and be able to prioritize work for maximum efficiency
Able to demonstrate a professional approach and work well under pressure
Self-starter, able to act independently and under minimal supervision
Excellent interpersonal and quality service skills
Proficient in computer applications such as MS-Word, Excel, Outlook, Explorer