Hotel Front Desk Representative

River Rapids Inn - Niagara Falls, ON (30+ days ago)

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HOTEL EXPERIENCE ONLY

  • Greeting and welcoming guests upon arrival
  • Registering guests into the computer system
  • Verifying reservation, address, and credit card information
  • Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
  • Accepting payment for all guests' accounts both at the time of registration and at checkout
  • Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
  • Posting miscellaneous charges as requested
  • Answering guest inquires in a timely and accurate manner
  • Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
  • Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
  • Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
  • Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
  • Clear and concise pass-on communication with all associates coming on to the next shifts.
  • Any other duties as assigned
  • Working with Skytouch or Choice Advantage a plus

QUALIFICATIONS:

  • Excellent interpersonal and communication skills when dealing with guests both internally and externally.
  • Must have a genuine hospitality ‘gene’ and a passion for service excellence.
  • Demonstrated professional telephone manners.
  • Excellent organizational and time management skills and the ability to work under pressure.
  • Ability to work independently with minimal supervision as well as cooperatively within a team setting.
  • MUST BE ABLE TO WORK DAY SHIFT NIGHT SHIFT AND WEEKENDS
  • Must provide a high standard of customer service.
  • Attention to detail.
  • Previous Front Desk experience an asset
  • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

Job Types: Full-time, Permanent

Experience:

  • Hotel Front Desk: 2 years (Required)