Maintenance Technician Residential

QuadReal - Calgary, AB (30+ days ago)

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Headquartered in Vancouver, Canada, QuadReal is a global real estate investment, operating and development company.

About QuadReal

Headquartered in Vancouver, Canada, QuadReal Property Group is a global real estate investment, operating and development company. QuadReal manages the real estate and mortgage programs of British Columbia Investment Management Corporation (BCI), one of Canada’s largest asset managers with a $153.4 billion portfolio.

QuadReal manages a $37.6 billion portfolio spanning 23 Global Cities across 17 countries. The company seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

In Canada, we are established managers and developers of residential properties. Our portfolio includes more than 12,000 suites in nine cities across the country, from Halifax to Victoria. We aim to build trusted relationships with our residents, based on a foundation of respect, service excellence and meticulous attention to detail. Our properties are more than just bricks and mortar – they are places to welcome guests, celebrate life’s milestones and return to at the end of the day. Above all, they enhance the lives of the people and communities we serve.

Role Description

Reporting to the Maintenance Manager or Community Manager, the Maintenance Technician will contribute and participate in activities related to preventative and unscheduled maintenance, as well as environmental, health and safety, and other special initiatives by performing the following duties, with a goal of providing exceptional resident satisfaction through the delivery of great service to all residents at all times.

Responsibilities

General Maintenance

Perform scheduled, preventive, routine, and emergency maintenance as directed by the Maintenance Manager or Community Manager, and record activities utilizing Yardi Voyager Mobile Maintenance;
Complete maintenance repairs on a timely basis to ensure resident satisfaction and safety following priority guidelines;
Take photos of deficiencies and finished work as required for documenting maintenance repairs and damage utilizing Yardi Voyager Mobile Maintenance;
Complete general maintenance in garages and parking lots, mechanical rooms, on rooftops and in other common areas;
Maintain a thorough knowledge and understanding of all building mechanical systems (i.e., pumps, life safety systems, HVAC, swimming pools, and other systems depending on the specific property);
Ensure all tools and cleaning equipment are maintained and serviced regularly;
Ensure all mechanical and exit doors are secure and properly functioning at all times;
Coordinate and supervise trades work such as painters, electricians, plumbers, etc. when necessary as directed by the Maintenance Manager or Community Manager;
Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or other as assigned by the Maintenance Manager or Community Manager;
Prepare and organize waste and recycling bins to maintain order and cleanliness in the garbage room;
Ensure property, grounds and vacant suites are kept clean in accordance with QuadReal standards;
Be responsible for opening and locking suite doors for service personnel when entry has been authorized;
Accompany all vendors and contractors in resident suites at all times;
Emergency response and on-call duty, as required; and preference is a valid drivers licence.
Other related duties as required. Must be able to lift at least 25 kilograms.

Administration

Ensure maintenance records, files, and documentation are maintained accurately and timely and in accordance with established procedures utilizing Yardi Voyager;
Comply with regular fire and life safety standards including monthly testing and annual drills;
Maintain part stock, maintenance supplies, and complete regular inventories. Work with Maintenance Manager or Community Manager to order supplies as necessary to ensure the proper operation of the property; and
Maintain all logs and safety checks.

Health and Safety

Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act ;
Understand and adhere to QuadReal’s Health and Safety policy; ensure a thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff;
Familiarity with the emergency operation of electrical systems, elevator, boiler/chiller, fire panel and life safety systems, mechanical systems, sprinklers and timer systems;
Ensure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Maintenance Manager or Community Manager;
Ensure the effective monitoring and control of all building access including cylinder lock and electronic systems; and
Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.

Customer Service

Uphold QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and the public;
Professionally and courteously handle all inquiries, feedback, complaints, or concerns;
Interact with residents in a diplomatic manner; and
Foster and develop a customer service culture amongst all staff.

Experience and Qualifications

Two years of general related experience preferred;
Awareness of occupational health and safety practices;
Ability to communicate with co-workers and supervisors effectively and professionally, both oral and written;
Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public, and especially residents;
Familiarity with smart phone and tablet technology; and
Entry level skills in Microsoft Office and Yardi Voyager preferred.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you’ll know exactly what to expect.