Reporting to: Senior Sales Director, LTC Ontario & West
Duration: Full-time, Permanent
Territory: Southern Alberta & Southeast BC (including areas of Calgary, Medicine Hat, Lethbridge, Cranbrook, Nelson, Kamloops, Kelowna and areas in between)
As an Account Manager, you are responsible for the sale of health care, medical and surgical products into the Long Term Care account market place within the assigned territory. In this role, the primary objective is the successful acquisition of new LTC accounts, new business, and the effective maintenance of existing LTC Business.
Develop sales objectives and strategies in accordance with organizational goals and territory targets.
Successful acquisition of new customers/accounts; market penetration in all call points.
Accountable to achieve or surpass Top-line Sales | Quota target within each fiscal year.
Present and sell company products and services through daily customer visits.
Assist customers in selecting products and programs best suited to their needs.
Establish and maintain current and potential client relationships in the continuum of care.
Expedite the resolution of customer problems and complaints in a timely manner
Capture and objectively communicate customer needs, problems and interests with colleagues.
Work with the Contracts team and Division leaders as necessary and proactively on tender processes.
Become a subject matter expert in the assigned area of sales through own initiative, as well as by attending all necessary sales meetings/training sessions
Participate regularly in both in-house and supplier product training events to stay current on Medline and competitive products.
Participate in conventions and other sales related events to promote the Company and products.
Assist the accounting department with the process of receivables for customers as necessary.
Engage and maintain relationships with key stakeholders, including clinical and procurement decision makers.
Prepare for and conduct all in-service education in connection with product trials
Ensure satisfactory clinical performance of all products by identifying and resolving customer concerns in a timely manner.
Take a lead role at the site level for all contracting and RFP processes to ensure retention of existing business and favorable positioning for new business.
Deliver all required competition detail to assist in any national GPO RFP, if required.
Required to maintain Medline CRM program– with all current sales opportunities, and contact information; or maintain these opportunities within own files.
Adhere to travel and expense budgets allocated for Geographic Territory.
Prepare and conduct effective presentations and RFPs as required
University / College diploma in business or related field
1-3 years successful sales experience considered an asset, preferably in the healthcare industry.
Able to meet/exceed forecasts, budgets, milestones and schedules.
Broad knowledge of the Medical Device Industry considered an asset.
Able to guide customers through the learning curve of a novel product/procedure for both routine and complex cases.
Excellent communication and interpersonal skills (verbal and written)
Excellent organizational and multitasking abilities
Able to multi-task and effectively manage priorities
Able to work under pressure in an ever changing and dynamic environment.
Able to work independently with very minimal supervision
Driver's license required
Excellent computer skills (Excel/ MS Word/ Power Point)
Medline Canada is proud to be an equal opportunity employer.