Veterinary Client Care Specialist - VCA Canada Tri Lake Animal Hospital and Referral Centre

VCA Canada - Winfield, BC (30+ days ago)

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Job Description:
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

VCA Canada Tri Lake Animal Hospital and Referral Centre is currently recruiting for a full time customer service focused Client Care Team Member to join our hospital. This great opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities for this role are;

Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multi line phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

Exceptional career development
Generous personal pet care discounts
Great benefits for eligible team members, including medical/dental
A network of highly educated and skilled professionals!!
And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more;

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To contact the hospital directly, please email and for more information on our hospital, please visit us online at .

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.