Floor Manager - STORYS

ICONINK - Toronto, ON (30+ days ago)

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Position: Floor Manager

Type: Part-Time

Location: 11 Duncan St, Toronto, ON M5V 3M2

Website: http://storysbuilding.com/

STORYS is located in the heart of downtown Toronto Entertainment District. Owned and operated by ICONINK– the illustrious hospitality groups behind top dining destinations including Patria, Estia, Figo, Mira, The Fortunate Fox, Bisha Hotel's Food and Beverage Outlets,Byblos Toronto and Miami, Weslodge Toronto and Dubai.

STORYS has held an abundance of top premiere parties, including for the Toronto International Film Festival.

We are looking for a Floor Manager with previous management experience to join our team. To be responsible for helping the restaurant meet service, sales, and profit objectives along with supervising and directing associates in daily work activities. The role is part-time requiring flexibility based on events scheduling.

Reporting to the General Manager and Operations Manager, the Floor Manager must assist with ensuring proper training of employees, formulating work schedules, and maintaining good customer and public relations within the community, ensuring that guests have a positive and memorable experience each and every time they visit.

Key Duties & Responsibilities:

  • Oversee and manage all areas of the venue and make final decisions on matters of importance to guest service
  • Manage staff, providing them with feedback, maintain a high level of employee morale
  • Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
  • Recruit, train, motivate Front of House staff; oversee continual training and performance; keep employee records up-to-date and organized
  • Create an engaging and energetic environment where all associates work as a highly functioning team
  • Other duties as assigned

Skills and Qualifications

  • In depth knowledge / expertise of the hospitality / food & beverage service industry
  • 2 years’ experience in the field as a Manager or Supervisor, in a similar environment
  • Knowledge in banquet styles of service ie; plated service, buffet and food stations, cocktail receptions, French and Russian style service an asset
  • Ability to stand and walk for more than 12 hrs at a time during events
  • Ability to lift 50 lbs
  • Bartending and wine knowledge beneficial
  • Post-secondary Degree/Diploma in Hospitality Management, Food and Beverage Management and/or equivalent an asset
  • Diplomacy and hospitality – be the primary example to follow, to employees and clients

Why work for us?

  • Competitive Wages
  • Discounts at our restaurants
  • Corporate Goodlife Fitness rates
  • Awesome Perks
  • A great team and culture
  • Training and Development, Growth

ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

Job Types: Full-time, Part-time


  • event: 1 year (Preferred)


  • Toronto, ON (Preferred)