Are you someone that takes pride in exceeding customer expectations? Do you thrive in an environment where data is leveraged to identify risk and opportunity? Do you have the proven ability to engage, motivate and coach your employees to achieve exceptional results?
As part of the senior leadership team, the Director will help us deliver our growth plans for our Alberta and BC operations. You will be responsible for helping set our strategic course as well as leading, directing and monitoring the underwriting function for commercial property and auto insurance products for SGI CANADA’s Alberta and British Columbia operations. Our candidate of choice will have well-rounded experience in commercial lines underwriting, demonstrate an analytical perspective, and possess strong business acumen to visualize and deliver on the bigger strategic picture.
The Director of Alberta and BC Underwriting –Commercial Lines will have the opportunity to lead a team through an ever changing environment and be a part of our open and collaborative culture. Join our team and contribute to building SGI CANADA’s future as a major Canadian insurance player.
Supports the development of annual business plans (by line of business) and is accountable for the underlying activities to meet plans. Reports monthly to the RVP with appropriate action plans.
Directs and oversees the regional underwriting of policies on new business, renewals, revisions and cancellations of products, including risk assessment and approvals.
Makes decisions in underwriting difficult accounts and/or claims situations that escalate beyond the front line staff and underwriting managers, including communicating those decisions to brokers and customers.
Exercises the highest underwriting authority in the region and is accountable for select risks or situations that fall outside of standard guidelines.
Ensures the attraction of quality business by working closely with head office underwriting, product/pricing and analytics teams; recommends corrective action as necessary.
Manages the overall UW program with a focus on risk appetite, policy retention, growth and profitability.
Represents the company in legal proceedings.
Product Support, Maintenance and Development
Ensures the UW program and guidelines contribute to meeting profitable growth objectives and align with established corporate and department risk appetite and rating models.
Ensures the UW program and guidelines capitalize on market opportunity and gathers, assesses and communicates market intelligence to internal stakeholders, including Product Management, Business Development, Customer and Marketing Strategy, and Claims. Keeps current in the market and drives progress in the underwriting approach.
Participates in product development initiatives and changes in conjunction with Product Management and Business Development.
Consults and contributes with all stakeholders to effectively communicate product-related items and information.
Identifies gaps or opportunities and recommends solutions to help achieve profitable growth aspirations.
Represents the region in ongoing product and pricing reviews, ensuring proper position for success.
Collaborates with business development to build and maintain effective relationships with broker partners, ensuring proper support is received to meet or exceed profit and growth targets.
Ensures team members are well trained and capable in delivering outstanding service to brokers; ensures the team leads the market in ease of doing business and that underwriters are seen by brokers as top quartile in the industry.
Establishes criteria in conjunction with Product Management and Business Development for analysis of broker performance.
Process and Work-Flow Management
Establishes UW productivity benchmarks and oversees the need for change.
Works closely with National Commercial Lines to identify opportunities for innovation and improvement to leverage technology and digital strategies.
Establishes broker and customer service standards and monitors results.
Develops the departmental structure to achieve production and service standards.
Ensures broker and customer service levels are maintained.
Reviews and continuously evaluates internal UW processes, automation and procedures to effectively meet broker and customer expectations.
Builds a high performing workforce by actively leading human resource activities and ensures development of divisional succession plans.
Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.
Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.
Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.
Manages risk in area of authority.
Prepares, reviews, manages and/or approves departmental/divisional budgets.
Prepares decision requests, decision and/or information items and/or SGI board items.
Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.
Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.
Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.
Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control, and communicates the importance of internal controls to staff.
Knowledge, Skills & Abilities
Knowledge of the principles and practice of insurance and the various kinds of property and casualty insurance products.
Knowledge of Alberta’s property and casualty insurance market, including the independent broker distribution model.
Knowledge of commercial lines insurance products and underwriting procedures.
Ability to collaborate effectively with colleagues and brokers.
Ability to think strategically, identifying problems/threats, analyzing risks and assessing outcomes related to potential solutions.
Skill in understanding how products/services meet, or fail to meet, customer needs, and to develop or recommend processes and solutions to ensure or improve the quality of products/services.
Skill in use of computer software applications including the General Insurance System (GIS), Excel, Word and PowerPoint.
Knowledge of accounting and financial information and how it contributes to decision making.
Ability to prepare and delivery effective presentations.
Education & Experience
A bachelor’s degree in a discipline related to insurance
Chartered Insurance Professional (CIP) designation.
Eight years’ managerial experience and eight years’ technical experience with increasing responsibility in a related field.
An alternative combination of relevant education and experience may also be considered.
Apply prior to 11:59 p.m. (Saskatchewan time) on: Monday, November 4, 2019