Bilingual Senior Health & Wellness Consultant

Manulife - Montréal, QC (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife’s Group Benefits is a leading provider of employee group benefits for more than 18,000 organizations across Canada. With regional offices across Canada, we offer a range of comprehensive group benefit plans including health and dental care, emergency travel assistance, worksite wellness services, disability, group life insurance, and accidental death coverage.

Are you looking for a role that complements your strong relationship management skills, utilizes your problem solving abilities, while involving your comprehensive knowledge of Health Promotion & Wellness?

The Group Benefits Wellness Team is looking for a self-motivated, relationship builder to join their team as a Bilingual Senior Health & Wellness Consultant. In this role, you will be responsible for developing, delivering and evaluating a variety of integrated worksite wellness solutions to our Group Benefit clients. This role is responsible for relationship management and delivery of services with Group clients specific to Wellness services and products as well as managing the multiple Wellness vendor relationships.

This role will work very closely with a variety of areas within Group Benefits to support various client initiatives related to Health & Wellness, including our Product and Digital teams. This role is an individual contributor and is front-line client facing – and will have accountability for delivering integrated health and wellness solutions for Group clients and directly supporting our Marketing and Sales Distribution organization.

Location: The successful candidate can reside anywhere in Canada however frequent travel to the Montreal office and to other locations in the province of Quebec, as well as to other locations across Canada, to meet client and business needs is required)

Please submit your cover letter and resume in English. Any applications received in the last couple of months need not re-apply.

Your responsibilities will include:
Guiding and supporting employers in Quebec, and across Canada, in designing, implementing and evaluating robust wellness strategies and programs
Prepares and administers wellness proposals, scope of work documents and service agreements
Designing, implementing and evaluating solutions for customers to help them improve their overall health and disability claims experience
Identifying current gaps and bringing forward opportunities to the Product and Marketing Teams to ensure Manulife’s wellness offering meet clients current needs and remains strategic and competitive in the marketplace
Representing Manulife at a variety of internal and external conferences, trade shows and events, on an as needed basis; successful candidate should be comfortable, confident and experienced presenting to and interacting with audiences of all sizes in both languages
Supporting the Sales Team in managing requests for wellness fairs and other events they attend (e.g. responding to inquiries and sourcing appropriate resources in a timely manner)
Working with multiple objectives, conflicting priorities and complex issues in a fast-paced, high pressure environment
Professionally managing a variety of stakeholders simultaneously—balancing Manulife risk & customer service
Demonstrating knowledge of vendor contracting agreements with a proven ability to manage vendor relationships
Interacting with peers to share experiences and challenges and brainstorm suitable solutions for clients both now and in the future

Qualifications:
Candidate must be fully bilingual (English/French) and comfortable consulting, presenting and writing in French.
Bachelor's degree required in a health-related field
Master’s degree in Health Promotion field or Certification in Workplace Wellness field is an asset
Minimum of 5-7 years consulting experience in the wellness industry, some of which should be in Quebec, working with clients with diverse needs.
Certification in Healthy Enterprise and/or Excellence Canada is an asset
Demonstrated working knowledge of Canada’s Voluntary National Psychological Safe and Healthy Workplace Standard
Demonstrated leadership experience managing numerous projects simultaneously and meeting deadlines.
Thorough understanding of wellness, digital health programs, pharmaceutical drugs, and disability management business, products and technology
Excellent oral and written communication skills in both English and French
Demonstrated exceptional presentation skills with clients and within the industry
Showcasing a strong knowledge of both mental and physical wellness and the ability to work with organizations on a multitude of initiatives to create healthy workplace environments
Demonstrating superior project management, process management, organizational and administrative skills; candidate should be passionate about process documentation as well as comfortable preparing project plans, agendas and minutes.
Exhibiting excellent interpersonal, motivational, influencing and relationship-building skills.
Demonstrating a strong customer service orientation; willingness to go above and beyond to propose strategic, creative solutions that meet customers’ ever evolving needs.
Demonstrated strong problem solving and solid analytical skills—in particular with health benefit data and trend analysis as well as working through complex client issues in order to propose suitable solutions in a timely manner
Proficiency in the Microsoft Office Suite (e.g. Outlook, Word, PowerPoint and Excel) as well as familiarity with Webinars and Skype for Business
Some travel is required in this position. Amount of travel will vary based on client and business demands. Valid driver's license and passport for business travel purposes.

Attributes:
Solid problem solving skills
Solid judgment and creative thinking skills in order to resolve client issues effectively
Strong analytical/technical skills
Strong communication and interpersonal skills
A strong knowledge of the Health & Wellness field in Canada, and specifically in Quebec, and a willingness to keep abreast of emerging trends and research is an essential component of the role
High degree of financial and business acumen. For example, ability to analyze trends and make recommendations with respect to positive outcomes
Excellent organizational skills, highly self-motivated, strong initiative and dependable
Group Disability product and operations experience as well as a developed knowledge of the health & wellness, drug, health claims and disability industry is considered an asset.
Actively influences and effectively negotiates well in both unionized and non-unionized environments
Highly developed analytical, organizational and decision-making skills at a client level
Ability to prioritize and reprioritize work effectively under tight deadlines
Strong team player experienced in maintaining & developing positive and effective relationships with a multitude of internal & external stakeholders

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.