Account Manager

People Corporation - Calgary, AB (30+ days ago)

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As part of the People Corporation Group of companies, Hamilton + Partners is more than just a group benefits company – they are specialists that design and manage innovative national corporate disability benefit plans.

Reporting directly Team Lead, the Account Manager is responsible for providing exceptional client-focused operational support in the management of specialty benefit plans. The Account Manager will be assigned a portfolio of clients and will be responsible for the day to day management of a variety of general administrative and transactional activities. They must ensure efficient and timely processing while building genuine client relationships and providing quality service.

If you are a self-motivated and administrative forward individual who wants to grow professionally while delivering best-in-class service to your clients, then consider this opportunity to join Hamilton + Partners.

As the Account Manager you will be responsible for:Client Services:
Responding to client inquiries and concerns in a timely manner, applying advanced problem solving skills to resolve client concerns and challenges, and employing strong interpersonal skills to develop and maintain positive working relationships with clients.
Acquiring a thorough understanding and detailed knowledge of client benefit plans, and providing expertise, education, and guidance to clients to enhance their understanding and use of products and services.
Using excellent written and oral communication skills in all interactions with clients while maintaining a high level of professionalism.
Continually works to support a positive team environment by assisting and collaborating with other Account Managers to share knowledge and expertise, engaging in group problem solving, and providing back-up support when required.

Administration:
Initial processing and ongoing management of all employee changes that impact coverage, such as new hires, terminations, name and beneficiary changes, and salary changes.
Processes and delivers all new insurance policies to employees with appropriate correspondence.
Ensures that all data is accurately entered, and consistently engages in audits and reconciliations to ensure data integrity.
Creates monthly client bills and accurately reconciles data to employee transaction records.
Manages all client payments and balances client financial accounts on a monthly basis.
Acts as a liaison between the client and insurance provider to convey information in an accurate and easy to understand manner.
Calculates, records, and audits financial transactions for all ongoing new business and terminations.
Creates and delivers correspondence to employees to communicate how particular changes impact their existing coverage.
Performs additional general administrative tasks as needed.

You and Your Experience:
3 years’ experience in a corporate health benefit plan environment.
License in insurance (Life and Accident & Sickness) would be considered an asset.
Demonstrated ability to manage multiple priorities with a strong attention to detail.
Exceptional time management and organizational skills.
Strong computer skills (Microsoft Excel, Word and Power Point).
Bilingualism (French Canadian) is considered an asset.
Positive, fun-loving personality.