At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Hyatt Regency Vancouver is seeking an experienced, customer service oriented professional to join as Food and Beverage Manager
The Food and Beverage Manager possesses strong leadership, communication and relationship skills. They are expected to support senior leadership and manage and support all F&B Managers. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. The Food and Beverage Manager must demonstrate fundamental beverage knowledge and ensure that each outlet is equipped with the essential supplies. This position plays a significant role in the overall performance of the beverage outlets, which includes product quality and service standards.
The Food and Beverage Manager will report to the Assistant Director of Operations and the Director of Operations.
This position will be responsible for the following duties that will include, but not be limited to:
Responsible for the day to day oversight of the F&B Outlets
Responsible for $2Million sales annually
Purchase liquor inventory for all outlets including Banquets
Maintaining accurate and efficient inventory is paramount
Maintain dead stock product to ensure that it is kept to minimum levels.
Maintain an annual hotel liquor cost of 22.8% or lower
Establish monthly / quarterly beverage promotions for all areas.
Work closely with Events managers to increase cash wine sales, and to create group specific promotions
Provide guidance and ensure F&B managers are maintaining inventory and costs on a daily basis.
Ensure inventory is recorded monthly
Educate managers and staff in liquor controls and cost measures
Maintain and update the outlet wine lists, and bar menus
Ensure that all beverage associates follow service standards.
Ensure that all beverage associates are trained and in compliant in proper cash handling procedures.
Hiring, coaching, development and training and counselling of all staff
Interpret Collective Agreement
Conduct annual performance evaluation for staff
Weekly Time Schedule and approval of vacation requests pending business needs and CBA
Customer service and service recoveries as needed
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
You are more than welcome.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Please apply online at careers.hyatt.com
Minimum of three years of previous Food & Beverage Management experience
Must have Serving It Right management level certificate
Must have Food Safe certificate
Must be able to work various shifts including weekends and holidays
Previous hotel experience is considered an asset
Previous Opera, PMS and/or Kronos or WMS experience is an asset
Must have good wine, beer and cocktail knowledge
Must have a true desire to satisfy the needs of others in a fast paced environment
Must have refined verbal and communication skills
Must have proven ability to manage employees in a unionized environment
Must possess extensive experience and have a thorough understanding of the beverage operation
Must possess a service oriented style with professional presentation skills
Must always demonstrate a positive and professional attitude at all times
Must possess strong leadership skills including mentorship, coaching, training and development, scheduling, business sense, labor costing, and purchasing
The candidate has to be comfortable in taking ownership of a situation and working towards finding positive solutions in a team environment
Knowledge of a second language is an asset
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting, pushing, pulling and carrying a moderate amount of weight
Occasional kneeling and bending
Occasional ascending or descending stairs and ramps