At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started
The impact you’ll make
As the Senior Product Manager - Fulfillment, you will have an enormous opportunity to impact the customer pickup & delivery experience, colleague in-store experience as well as, design, architecture, and implementation of cutting-edge online grocery (PC Express) fulfillment products and services. You will drive product strategy and definition, and collaborate with engineering to develop and launch features
We are looking for a candidate that is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big. The Senior Product Manager will need to exhibit excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. The right candidate will bring a good mix of experience with fulfillment technologies, product management skill set, and a roll-up-your-sleeves, entrepreneurial approach.
What you'll do
Serve as the subject matter expert for our Online Grocery - Fulfillment product. You will ensure that the way we handle orders all the way through our fulfillment generates a world class experience for our customers
Develop a deep understanding of our users, customer journeys, competition, technology, and team and create product roadmap that aligns with internal business strategy/goals
Work closely with cross-product, operations and technology - deliver product briefs, train the team on new product features and capabilities, define good confidence release deliverables for any given release and participate in cross-pod activities
Identify areas in our internal workflows and systems that can be optimized or automated in order to provide exceptional customer experience at scale; develop a strong understanding of processes and technology
Design repeatable integrations, POC’s and work with the internal and external engineering teams to deliver amazing new capabilities
Participate in internal product performance reviews to understand performance gap, develop action plans, and drive the execution of actions
Does this sound like you?
You can easily build relationships and have been part of large, cross functional teams that are working to solve complex problems and build products for millions of Canadians (both customers and colleagues)
You can make things run efficiently and improve operational processes in a highly technical, dynamic environment which requires a combination strategic, analytical, product, technical and operational acumen
You can identify our customer problems and turn them into opportunities that deliver an exceptional service that our customers will love. You know the language to bridge the technical and business worlds and have a bias toward data driven decisions, hands-on action and can break down complex problems into steps that drive product delivery
You are curious and willing to move fast towards new fulfillment technology and automations. You will collaborate closely with product, ux/ui, data analytics and engineering partners to ensure that we build lean and scalable features with clear intent and at high velocity
You can work with business stakeholders from technology, merchandising, operations, strategy and growth to understand the business goals and KPIs. You can exhibit excellent judgement in prioritizing initiative on the roadmap that can bring great business value and customer experience
You are obsessed with testing and experimentation is a core pillar of how you approach product development – aka you aren’t happy unless you’ve learned something after shipping
You’ve got a growth mindset – you know there’s always a better way to do things and are willing to disrupt yourself or the status quo
What you'll need
5+ years of experience in product management and driving results; Past experience working with ecommerce fulfillment automation products & systems a plus
Bachelor's degree in engineering, computer science, math, business or a supply chain/operations or technical business discipline
Ability to take ownership of small to medium-sized initiatives from start to finish including project management, data gathering and modeling, problem solving, communicating recommendations and driving results within an Agile delivery model
Execution ability and experience taking a concept from idea to launch; willing to roll up sleeves where needed
Strong quantitative reasoning, Data-driven and able to utilize key metrics for decision-making
Proficient and comfortable with SQL or other relational database query languages is a plus
Comfortable in communicating with senior leadership team
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.