Position: Implementation Specialist - Estimating
Location: Head Office, Brampton, Ontario
Are you someone who has experience in Construction but has an interest in Technology? Do you like to get your hands dirty but also have interest in learning about new technology and are looking for an opportunity in the Tech Industry?
A professional customer facing position, the Implementation Specialist is accountable for training and implementation of Plexxis ERP Software in an efficient, knowledgeable and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.
Duties & Responsibilities:
Learn and be conversant in all aspects of the Plexxis WinBid and RTO system (Estimating Software)
Be proactive in recognizing and efficiently resolving issues
As required, diagnose, trouble-shoot and follow-up on issues dealing with implementations
Identify and escalate situations requiring urgent attention
Successfully interact with customers - offering support, training and presentations
Proactively reach out to customers for feedback on progress of implementation
Prioritize obtaining a client's opinion of a successful implementation
Contribute to creating exceptional NPS (Net Promoter Score)
Knowledge & Experience:
Mandatory experience required;
Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General Contracting
General construction principles
Genuine interest in transitioning from the field to an office setting into a tech role
Customer care – genuinely enjoy helping people
Ability & desire to work in a fast-paced environment
Effective in working with various personality types
Desire to learn & accept guidance
Communication – verbal & written
Work in a team environment at the Plexxis Head Office (Brampton, Ontario)
Spoken Language: Fluent English
Salary: To Be Determined upon Experience
About Plexxis Software:
The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.
Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.
Are you the perfect fit? Do you wish to …
Work with a small, tight-knit group of hard-working, dedicated and fun individuals
Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit
Be on the winning team - poised to emerge as the global leader
Be challenged in the workspace, in the fitness room or even the billiards Café
Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”
If you're ready for an exciting career with an industry leader, give us a call to explore your future.
Growth. Learning. Opportunity.