Operations Analyst - Burnaby, BC

Ritchie Bros. - Burnaby, BC (30+ days ago)

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Operations Analyst - Burnaby, BC - (190000P4)


Move, Build, Grow your career!

As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions – as we transform the global used equipment market.

Join us on our journey and move forward with us, build your success, and grow your career.

We’re looking for an IT Operations Analyst to join our Burnaby, BC global headquarters

The Opportunity:
The Operations Analyst’s role is to ensure that the performance obligations of in-house computing systems are met - by gathering and analyzing data in support of systems management, maintenance, and performance. This individual will also be a subject matter expert in desktop management and automation areas in addition to providing Level 2 IT escalation support. He/she will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.

In this role you’ll:
Participate in projects and program initiatives as technical SMEs in the areas of desktop computing, automation, configuration and equipment set up, images and software installations, support and productivity tools, monitoring and automated updates.
Install new software releases and system upgrades, participate in change management and release management planning.
Plan, test and install system updates and assist in coming up with the annual Operations roadmap for refreshes and upgrades.
Assist database administrators, programmers, software engineers and network analysts in the deployment and performance analysis of new systems and enhancements to existing systems.
Maintain data files and monitor system configuration to ensure data integrity.
Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues.
Evaluate and install software and security patches on the desktop (install-only on the server).
Responsible for job scheduling, Windows print services, basic filer administration and User ID administration.
Provide desktop management administration and support
Provide some tier 2 system support and ticket resolution.
Provide escalation support for helpdesk and ticket resolution when needed.
Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:
College diploma or university degree in the field of computer science, information science, or management information systems
Five to seven (5-7) years of IT related work experience
Intermediate configuration/administration skills and in-depth experience in SCCM Current Brach

Experience in Sharepoint Online administration/development Administration/hands-on experience with some/all of the following:
MDM - InTune/EMS
Office 365/Exchange Online
Active Directory
SentinelOne, CarbonBlack (or similar enterprise cloud AV or app whitelisting solutions)

Hands on experience in some/all of the following:
OS Imaging/Deployment
Software/Application packaging
Script writing (Powershell)
Database or reporting scripts (SQL)
Configuration files
Patch management (Software/Windows Update)

What We Offer:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:

Base salary + paid overtime
Comprehensive medical and dental benefits.
RRSP / Pension plan and an Employee Share Plan, both with company match.
Ongoing training, professional development and tuition reimbursement.
A multi-award winning LEED gold certified facility, in an exceptional park-like setting, featuring:
A subsidized, multi-award winning childcare centre.
A subsidized cafeteria, dry cleaning services, and free parking.
A workout facility, featuring advanced gym equipment, bike room, shower and changing facilities, and nutrition and fitness programs.
Proximity to miles of Fraser River walking paths, plus shops, restaurants and services.