Spa Attendant FT

Ohspa @ The Old House Hotel & Spa refresh, renew, relax - Courtenay, BC (30+ days ago)

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Objective:
 To increase customer satisfaction by providing efficient and courteous service in accordance with the standards of the spa while ensuring the cleanliness of the spa facilities.

Duties and Responsibilities:
 Maintain the overall cleanliness and tidiness of spa areas
 Perform regular checks of change rooms, lounge, and retail area
 Stock towels in change rooms and pool area
 Assist service providers with laundry and cleaning
 Assisting clients from reception to the change room and the lounge
 Light cleaning duties
 Ensuring tea and water are full
 Ensures the proper completion of all duties and check list
 Resolves guest problems quickly, efficiently, and courteously with assistance from team
 Greets customer promptly, welcoming him/her to the spa
 Stays current with developments in the spa & hotel by reviewing the communication log book each shift
 Works with housekeeping, reservations, and maintenance to assist with all guest requirements.
 Provide a superior guest experience

Education & Qualifications:
 Applicant must be self-directed, enthusiastic and courteous
 Must be groomed and presentable
 Strong verbal communication skills
 Professional attitude
 Previous customer service experience an asset
 Time management and prioritization skills
 Must be available weekends
 Flexible and energetic with the ability to work under pressure
 Excellent communication skills