Customer Service Representative

M and J Woodcrafts Ltd - Delta, BC (23 days ago)

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Job Description

M and J Woodcrafts has been supplying cabinet manufacturers with custom cabinet doors, drawer fronts, and mouldings since 1980. We pride ourselves on producing high end quality products and going above and beyond for our customers.

As we continue to grow we are seeking a dynamic and hardworking individual that is interested in improving our customer service department, and has experience with inside sales. We are looking for someone who wants to learn, grow and help make a positive impact on our customer's overall experience.

We take pride in offering all team members opportunities for growth in their current roles as well as opportunities to continuously learn and develop their knowledge and skills as new challenges arise. We encourage feedback from all employees as we believe in creating a work environment where the individuals performing the tasks can take ownership of their role and contribute to the growth and development of the company.

A typical day may include:

Answering phones

Filing paperwork

Dealing with walk-in customers

Checking orders to ensure that they are correct

Call customers for payments

Getting back to customers in a timely manner

Constantly communicate with the floor workers about new and existing orders.

Skills Required :

Honest and positive approach to customer service

Good listening and verbal communication skills

Strong people skills

Detail oriented

Self-motivated and independent

Flexible and able to work overtime or adapt to different shifts if necessary.

Work Experience:

1-2 years Customer Service/inside sales experience preferred

1-2 years marketing /sales experience preferred.

1-2 years Data Entry Experience preferred.

Education:

Post-Secondary education in Marketing, Business Administration preferred.

Advantages of working at M and J Woodcrafts:

Continuous learning opportunities/Education will be provided.

The hours will be 8:00am - 5:00pm (Monday to Friday) with some flexibility. This is a full-time position and every second Friday is a day off, as we work a flex schedule. A standard health and dental coverage plan is available after 3 months. Our plant is located in the Tilbury Industrial Park on a major bus route.

At M and J Woodcrafts, we believe in creating and inclusive culture and invite candidates with international experience, credentials and education to apply. If you believe you are a good fit for this role then please email us a cover letter and resume.

Job Type: Full-time

Job Type: Full-time

Experience:

  • sales: 2 years (Preferred)
  • Customer Service: 2 years (Preferred)

Education:

  • Secondary School (Required)

Licence:

  • Driver's License (Preferred)

Language:

  • English (Required)