Keeps the department informed of all matters pertaining to groups, special guests, hotel functions, etc. Ensures cash handling and auditing procedures follow…
Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes. Follows hotel policy on cash banks.
Ability to analyze and interpret the needs of guests and offer appropriate options, solutions and resolutions required. Luxury Hotel: 2 years (preferred).
Taking the initiative to conduct a pre-arrival process to contact all future guests to add personalized experiences for guests with guests’ pre-arrival and in…
The Front Office Manager is responsible for managing front desk guest service operations while supporting the management team in providing overall leadership in…
Check billing and deposit instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Implements and supervises training program. By demonstrating a “lead by example” attitude and management style, you will be responsible for ensuring our guests…
Advanced Food Safety certification and First Aid certification an asset. Performing administrative tasks which include liaisons with the guests, managing room…
Participate in the development of pricing and promotional strategies. Minimum of three (3) years of experience at a supervisor or manager level in a similar…
To ensure that the first impression for guests is diligent, professional, and welcoming. Schedule front office staff and supervise workloads during shifts.
Process all payment types such as room charges, cash, checks, debit, or credit. Wellness program including free smoothies, fitness classes, discounted gym…
Your leadership and positive nature will help you to successfully lead the staff of your department, as well help provide an amazing overall experience for all…
Understands employee and guest satisfaction results and develop action plans to attack needed areas and expand on strengths. Job Types: Permanent, Full-time.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to…
The Assistant Front Office Manager is responsible for assisting in managing all aspects of the front office areas which may include but is not limited to guest…
Previous experience in customer relations would be ideal, preferably in hotel reservations or a front desk environment. Customer service: 1 year (required).
Hampton Inn & Suites by Hilton Edmonton NW/St. Albert
— Edmonton, AB
Address customers' complaints or concerns. Prepare budgets and monitor revenues and expenses. Develop and implement policies and procedures for daily operations…
Welcome, register and check out guests which includes: securing payment, sharing information on property specifics and amenities, educating on policies and…