Make reservations, amend reservations, check out guests and attend to their needs. Interacting with guests, paying outstanding attention to their needs in order…
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Answers various questions from guests and arranges…
Effectively organize and oversee all hotel duties including all filing (reservations, bookings, lease information, invoices, statements etc.), ordering adequate…
Ensure training program and curriculum are based on identified learning needs to address the competency/skills gap needed by the employees/managers to perform…
The Housekeeping Supervisor, in the absence of the Executive Housekeeper, will be responsible for ensuring the quality of cleaning and servicing for all guest…
Formal educational experience including a Cook Level I or Journeymen's certificate; Hotels can vary from a small hotel (4-6 rooms) to a larger hotel operation …
Handle guest comments and complaints, ensuring guests needs are met or exceeded. Has hotel experience, with a minimum of 2 years in a supervisory role.
InnVest Hotels (Charltons Banff & Royal Canadian Lodge)
— Banff, AB
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Use suggestive selling techniques to sell rooms and…
Correspond with guests to facilitate and assist with reservation needs including determining appropriate room type, services request, rates and upsell…
Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and…
Address customers' complaints or concerns. Assist clients/guests with special needs. Develop and implement policies and procedures for daily operations.
Participates in the development of business strategies which are aligned with the overall objectives of the hotel. Ability to gather and analyze information.
Make outbound follow up calls to existing customers via telephone and email cross-sell and up-sell. A Corporate Account Manager is required to actively…
Post-secondary diploma or Hospitality/Management certificate. Must be polite and well groomed with good telephone etiquette. Know how to take care of people.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Use suggestive selling techniques to sell rooms and…
Under the direct supervision of the Department Manager, will display concise communication skills and abilities; General knowledge of hotel procedures and…
The Housekeeping Room Attendant is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests. Job Types: Full-time, Permanent.
Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and…
The Housekeeping Room Attendant is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests. Job Types: Part-time, Permanent.