Team Leader - Customer Service Operations Job job - TORONTO - American Express |
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| Team Leader - Customer Service Operations Job (Expired) |
| American Express |
| TORONTO |
| Team Leader - Customer Service Operations Job Apply now » Date: Jan 24, 2012 Location: Toronto, ONTARIO, CA Team Leader - Customer Service Operations-1200892 Description Lead team of travel counselors providing premium service to Centurian and Platinum Card Members. American Express is an equal opportunity employer. Responsibilities: Responsible for the day to day operations of Membership Travel Services Canada, leading a team of travels counselors who provide premium service to Centurian and Platinum Card Members. Responsible for handling customer service issues and supporting improvement process initiatives. Build and maintain a high performing, motivated and engaged team by creating an environment of excellence and delivering premium service to Card Members.Ensure accuracy and quality of customer service through effective coaching and monitoring of performance. Expected to drive positive results in Employee and Customer resulting in Shareholder satisfaction in line with department ?s annual goals. Qualifications: Excellent understanding of the travel industry and the reservation process. Excellent knowledge of Sabre. Five years travel call centre experience required. Prove.... |
| Found at American Express on 2012-01-24 23:09:01 |
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