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Supervisor, Call Centre Agents job - LAVAL - UTOPIA IMAGE

Supervisor, Call Centre Agents (Expired)

UTOPIA IMAGE

LAVAL

(The following information has not been translated.): Superviser une quipe de 16 agents. Dvelopper et communiquer les objectifs de l'quipe Accompagner les agents dans l'amlioration de leur performance et dans l'atteinte des objectifs. Surveiller et valuer la qualit du service offert et s'assurer d'une rtroaction. S'assurer que les niveaux de service rencontrent les objectifs de l'entreprise. Examiner les processus qui sont l' oeuvre et effectuer des recommandations qui seront implantes ou rvises par l'quipe de planification. Communiquer les mises jour, les changements et les nouvelles procdures de l'entreprise. Requirements and working conditions Educational level : Collegial Years of experience related to the job offer :1 to 2 years experience Description of qualifications : (The following information has not been translated.): Possder au moins 1@ 2 annes d'exprience titre de superviseur de centre d'appels (appels entrants) Matrise du franais et de l'anglais, tant l'oral qu' l'crit Excellentes habilits interpersonnelles et de communication Faire preuve de solides aptitudes grer les priorits et tre bien organis. Faire preuve de leadership et avoir de l'initiative. Dmontrer un....

Found at Emploi Quebec on 2012-01-18 10:09:43

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