Supervisor, Call Centre Agents job - LASALLE - PIZZA HUT Redberry Resto Brands |
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| Supervisor, Call Centre Agents (Expired) |
| PIZZA HUT Redberry Resto Brands |
| LASALLE |
| (The following information has not been translated.): Responsable de la gestion et de ladministration des agents durant leur quart de travail assign. Assurer lefficacit des oprations du centre dappel virtuel et loptimisation du service offert aux clients en supervisant directement ceux-ci pendant leur quart de travail. Rgler les plaintes des clients avec politesse, courtoisie et efficacit en utilisant la mthode du E.S.S.R. et en sassurant de lentire satisfaction du client suite lappel soit par une coute empathique ou encore par un remboursement ou un crdit selon les politiques tablies. Complter adquatement le registre de plaintes et inscrire celle-ci dans le systme informatique. Agir titre dintermdiaire entre les restaurants et la clientle et rgler les situations conflictuelles ou les problmes survenant entre les parties. Confirmer les commandes des nouveaux agents selon la procdure et remplir le rapport des opportunits manques et les acheminer ceux-ci aprs chaque quart de travail, etc. Requirements and working conditions Educational level : Secondary Years of experience related to the job offer :1 to 6 months experience Description of qualifications : (The following informatio.... |
| Found at Emploi Quebec on 2012-02-01 17:41:17 |
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